DNS and W2K SP4

  • Thread starter Thread starter Russ Hansberry
  • Start date Start date
R

Russ Hansberry

Upgraded a W2000 Professional workstation from SP3 to
SP4. After that, no DNS resolution. Backed out SP4 and
all works fine again. IP addresses work fine under SP4
and can ping DNS server out on the Internet. Did not see
any configuration changes in the Network Properties from
the upgrade. Similar system upgraded just fine. Would
really like to upgrade this system to SP4.
 
In
Russ Hansberry said:
Upgraded a W2000 Professional workstation from SP3 to
SP4. After that, no DNS resolution. Backed out SP4 and
all works fine again. IP addresses work fine under SP4
and can ping DNS server out on the Internet. Did not see
any configuration changes in the Network Properties from
the upgrade. Similar system upgraded just fine. Would
really like to upgrade this system to SP4.
Click to expand...

Is the primary DNS suffix of the machine (or domain it belongs to) a single
label name?

--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
In Russ Hansberry <[email protected]> posted a question
Then Kevin replied below:
: Upgraded a W2000 Professional workstation from SP3 to
: SP4. After that, no DNS resolution. Backed out SP4 and
: all works fine again. IP addresses work fine under SP4
: and can ping DNS server out on the Internet. Did not see
: any configuration changes in the Network Properties from
: the upgrade. Similar system upgraded just fine. Would
: really like to upgrade this system to SP4.

Is it a member of a domain?
 
Kevin,
Is it a member of a domain?
Click to expand...

I am not certain but I do not think the systems are
members of a domain. How can I tell for sure?

Do not know if this is pertinent but I use static IP
addressing behind a router that provides NAT and I am not
running AD. I am then connected by cable modem. My
TCP/IP properties are:

IP Settings:
IP Addresses: IP Address: 192.168.1.14.
IP Addresses: Subnetmask: 255.255.255.0.
Default Gateway: Gateway: 192.168.1.1.
Default Gateway: Metric: 1.
Interface Metric: 1.

DNS:
DNS Server Addresses: (four appear, not shown here).
Append primary and connection specific DNS Suffixeses:
selected.
Append parent suffixes of the primary DNS suffix:
selected.
Append these DNS suffixes: not selected.
List box that follows: <empty>.
DNS suffix for this connection: <empty>.
Register this connection's address in DNS: not selected.
Use this connection's DNS suffix in DNS registration:
not selected and grayed out.

WINS:
WINS addresses: <empty>.
Enable LMHOSTS lookup: selected.
Enable NetBIOS over TCP/IP: seelcted.
Disable NetBIOS over TCP/IP: not selected.
Use NetBIOS setting from the DHCP server: not selected.

Options:
IP Security: Do not use IP SEC: selected.
IP Security: Use the IP security policy: not selected.
TCP/IP filtering: Enable TCP/IP Filtering: not selected.

These are the settings before installing SP4 and I made no
manual changes for SP4.
 
Ace,
Is the primary DNS suffix of the machine (or domain it belongs to) a single
label name?
Click to expand...

How do I tell? I do not recall setting up a domain when
configuring the systems years ago. I use a domain on the
Internet but that points to servers elsewhere, not on this
LAN. I am using static private IP addresses behind a
router with NAT connected via cable modem.

Please see my response to Kevin Goodknecht for more
configuration information.
 
In Russ Hansberry <[email protected]> posted a question
Then Kevin replied below:
: Kevin,
:
:: Is it a member of a domain?
:
: I am not certain but I do not think the systems are
: members of a domain. How can I tell for sure?
:
: Do not know if this is pertinent but I use static IP
: addressing behind a router that provides NAT and I am not
: running AD. I am then connected by cable modem. My
: TCP/IP properties are:
:
: IP Settings:
: IP Addresses: IP Address: 192.168.1.14.
: IP Addresses: Subnetmask: 255.255.255.0.
: Default Gateway: Gateway: 192.168.1.1.
: Default Gateway: Metric: 1.
: Interface Metric: 1.
:
: DNS:
: DNS Server Addresses: (four appear, not shown here).
: Append primary and connection specific DNS Suffixeses:
: selected.
: Append parent suffixes of the primary DNS suffix:
: selected.
: Append these DNS suffixes: not selected.
: List box that follows: <empty>.
: DNS suffix for this connection: <empty>.
: Register this connection's address in DNS: not selected.
: Use this connection's DNS suffix in DNS registration:
: not selected and grayed out.
:
: WINS:
: WINS addresses: <empty>.
: Enable LMHOSTS lookup: selected.
: Enable NetBIOS over TCP/IP: seelcted.
: Disable NetBIOS over TCP/IP: not selected.
: Use NetBIOS setting from the DHCP server: not selected.
:
: Options:
: IP Security: Do not use IP SEC: selected.
: IP Security: Use the IP security policy: not selected.
: TCP/IP filtering: Enable TCP/IP Filtering: not selected.
:
: These are the settings before installing SP4 and I made no
: manual changes for SP4.

Actually I can tell alot more if I see the ipconfig /all
In a command prompt run this ipconfig /all > C:\ipconfig.txt

That will drop the ipconfig.txt in the C:\ Drive Copy and paste it to the
body of your reply do not edit it and please, don't attach it.
In the mean time I'll be looking for a resolution, I've not heard of SP4
causing DNS problems outside of a single label AD domain name
 
In
Ace,


How do I tell? I do not recall setting up a domain when
configuring the systems years ago. I use a domain on the
Internet but that points to servers elsewhere, not on this
LAN. I am using static private IP addresses behind a
router with NAT connected via cable modem.

Please see my response to Kevin Goodknecht for more
configuration information.
Click to expand...

An ipconfig /all, as Kevin mentioned, would be more helpful, along with the
info you provided. That will tell us alot. Can you also post in that
response, your AD DNS Domain name (as it shows up in your ADUC).

Keep in mind your AD DNS domain name usually has NOTHING to do with an
external registered name, unless you want it to be the same. You must have
created a domain name for you AD domain when you set it up. It's the only
way any domain can be installed.


--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
Kevin,
Actually I can tell alot more if I see the ipconfig /all
Click to expand...

F:\Documents and Settings\Administrator>ipconfig /all

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : hook
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com EtherLink
XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address. . . . . . . . . : 00-50-04-61-4D-
64
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.13
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 206.124.134.242
206.124.134.243
204.127.198.4
63.240.76.4

F:\Documents and Settings\Administrator>
 
Kevin,

I ran the ipconfig /all on the upgraded system not the one
that failed the upgrade. Lets try again and I will
provide both for comparison.

This config /all is on the system running SP3 that looses
DNS capability when I upgrade it to SP4:

Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : peterpan
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com EtherLink
XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address. . . . . . . . . : 00-50-04-61-4D-
6F

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.14

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 206.124.134.243
206.124.134.242
204.127.198.4
63.240.76.4

Now here is the one that upgraded to SP4 just fine:

Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : hook
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com EtherLink
XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address. . . . . . . . . : 00-50-04-61-4D-
64

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.13

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 206.124.134.242
206.124.134.243
204.127.198.4
63.240.76.4

And to answer Ace about ADUC, I am clueless about ADUC.
If the AD part stands for Active Directory, then we are
not running AD. If it is something else, please help me
out with what commands to issue or what click sequences to
follow to respond to your request.

The system that upgraded to SP4 is used for software
development. It has had a lot of software development
tools installed and removed from it. The system that will
not upgrade to SP4 is primarily used for correspondence
and business administration.
 
In
Russ Hansberry said:
Kevin,

I ran the ipconfig /all on the upgraded system not the one
that failed the upgrade. Lets try again and I will
provide both for comparison.

This config /all is on the system running SP3 that looses
DNS capability when I upgrade it to SP4:

Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : peterpan
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com EtherLink
XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address. . . . . . . . . : 00-50-04-61-4D-
6F

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.14

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 206.124.134.243
206.124.134.242
204.127.198.4
63.240.76.4

Now here is the one that upgraded to SP4 just fine:

Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : hook
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com EtherLink
XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address. . . . . . . . . : 00-50-04-61-4D-
64

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.13

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 206.124.134.242
206.124.134.243
204.127.198.4
63.240.76.4

And to answer Ace about ADUC, I am clueless about ADUC.
If the AD part stands for Active Directory, then we are
not running AD. If it is something else, please help me
out with what commands to issue or what click sequences to
follow to respond to your request.

The system that upgraded to SP4 is used for software
development. It has had a lot of software development
tools installed and removed from it. The system that will
not upgrade to SP4 is primarily used for correspondence
and business administration.
Click to expand...

ADUC is the AD administration console. If you don't have AD, don't worry
about it.

As for SP4 install failing, I couldn't find anything about it. My only
suggestions are to ensure that no AV software is running in the background.
Perform a complete AV scan prior to the attempt and disable any services or
hardware (physically remove the cards, USB, etc) prior to the attempt.


--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
Ace and Kevin,
As for SP4 install failing, I couldn't find anything about it. My only
suggestions are to ensure that no AV software is running in the background.
Perform a complete AV scan prior to the attempt and disable any services or
hardware (physically remove the cards, USB, etc) prior to
Click to expand...
the attempt.

I was not able to resolve the problem, but I had some
problems following all of the instructions. I hope to do
better on another day.

In particular, I just moved and could not lay my hands on
the keys to the chassis so I did not play with boards.
What is there is video, sound, ethernet and modem. The
modem is not used and could be pulled. As for services, I
am not familiar with most of them and there are many. I
guess I got intimidated about disabling them since some
sounded like necessary components (for example, plug and
play, DNS client, etc.) so I disabled none of them. I
want confirmation before doing something that could be
stupid. Did you really mean to disable all services or
were you refering to some subset and if a subset, please
identify what services to disable or not disable.


Another approach may be to install SP4 and troubleshoot
the DNS problem. There is a lot that is known to work.
After upgrade to SP4, the DNS servers are working and the
LAN is working and I can route the Internet. There is no
AD configured and I am using private static IP addresses.
This seems to me to implicate the DNS client with a
relatively straight forward configuration. Is there a
troubleshooting procedure for this?

Each iteration of installing and uninstalling SP4 takes
all evening and is orders of magnitude more time consuming
than any experiments or tests. I will try again on
another day and hopefully I can follow your instructions
to the letter next time, however, anything you can suggest
that would help isolate or narrow the problem would help,
especially if it would reduce the number of evenings it
takes to find and fix it.

Thanks for not abandoning me on this.

Russ
 
In Russ Hansberry <[email protected]> posted a question
Then Kevin replied below:
: Ace and Kevin,
:
:: As for SP4 install failing, I couldn't find anything about it. My
:: only suggestions are to ensure that no AV software is running in the
:: background. Perform a complete AV scan prior to the attempt and
:: disable any services or hardware (physically remove the cards, USB,
:: etc) prior to the attempt.
:
: I was not able to resolve the problem, but I had some
: problems following all of the instructions. I hope to do
: better on another day.
:
: In particular, I just moved and could not lay my hands on
: the keys to the chassis so I did not play with boards.
: What is there is video, sound, ethernet and modem. The
: modem is not used and could be pulled. As for services, I
: am not familiar with most of them and there are many. I
: guess I got intimidated about disabling them since some
: sounded like necessary components (for example, plug and
: play, DNS client, etc.) so I disabled none of them. I
: want confirmation before doing something that could be
: stupid. Did you really mean to disable all services or
: were you refering to some subset and if a subset, please
: identify what services to disable or not disable.
:
:
: Another approach may be to install SP4 and troubleshoot
: the DNS problem. There is a lot that is known to work.
: After upgrade to SP4, the DNS servers are working and the
: LAN is working and I can route the Internet. There is no
: AD configured and I am using private static IP addresses.
: This seems to me to implicate the DNS client with a
: relatively straight forward configuration. Is there a
: troubleshooting procedure for this?
:
: Each iteration of installing and uninstalling SP4 takes
: all evening and is orders of magnitude more time consuming
: than any experiments or tests. I will try again on
: another day and hopefully I can follow your instructions
: to the letter next time, however, anything you can suggest
: that would help isolate or narrow the problem would help,
: especially if it would reduce the number of evenings it
: takes to find and fix it.
:
: Thanks for not abandoning me on this.
:
: Russ

We wouldn't abandon you, I wouldn't disable any services unless you know
exactly what they are and what they do. In the past we've had posters
complaining about DNS resolution and it was almost like pulling teeth
getting them to list what services are disabled. one that gives problems is
the DHCP client service, if that service is disabled or not set to auto
start you won't have DNS resolution. Even if you don't use DHCP the service
is required because it holds the DNS resolver.
 
In
Russ Hansberry said:
Ace and Kevin,


I was not able to resolve the problem, but I had some
problems following all of the instructions. I hope to do
better on another day.

In particular, I just moved and could not lay my hands on
the keys to the chassis so I did not play with boards.
What is there is video, sound, ethernet and modem. The
modem is not used and could be pulled. As for services, I
am not familiar with most of them and there are many. I
guess I got intimidated about disabling them since some
sounded like necessary components (for example, plug and
play, DNS client, etc.) so I disabled none of them. I
want confirmation before doing something that could be
stupid. Did you really mean to disable all services or
were you refering to some subset and if a subset, please
identify what services to disable or not disable.


Another approach may be to install SP4 and troubleshoot
the DNS problem. There is a lot that is known to work.
After upgrade to SP4, the DNS servers are working and the
LAN is working and I can route the Internet. There is no
AD configured and I am using private static IP addresses.
This seems to me to implicate the DNS client with a
relatively straight forward configuration. Is there a
troubleshooting procedure for this?

Each iteration of installing and uninstalling SP4 takes
all evening and is orders of magnitude more time consuming
than any experiments or tests. I will try again on
another day and hopefully I can follow your instructions
to the letter next time, however, anything you can suggest
that would help isolate or narrow the problem would help,
especially if it would reduce the number of evenings it
takes to find and fix it.

Thanks for not abandoning me on this.

Russ
Click to expand...

Hi Russ,

We're still here!

Have you ran Adaware on your machine lately? That will remove any ad
tracking software off of it. Not saying it is the issue, but it can't hurt.
Goto www.lavasoftusa.com to get a copy.


--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
Ace,
Have you ran Adaware on your machine lately? That will remove any ad
tracking software off of it. Not saying it is the issue, but it can't hurt.
Goto www.lavasoftusa.com to get a copy.
Click to expand...

Before my last reported attempt at SP4 I ran a full scan
with Norton and Ad-aware.

Someone outside this forum suggested netmon as a tool that
might help. I found several tools with that name but I
presume the Microsoft tool was the intended one. I have
no experience with it. Do you know if I need install W2K
server and SMS or can it be run on W2K non-server?

I have disks around here somewhere for many of the
Microsoft OS products but usually installing and
configuring a system takes a lot of time since I rarely do
it.

I will try to get another turnaround on these experiments
in the middle fo the week.

Russ
 
Kevin,
In the past we've had posters
complaining about DNS resolution and it was almost like pulling teeth
getting them to list what services are disabled. one that gives problems is
the DHCP client service, if that service is disabled or not set to auto
start you won't have DNS resolution. Even if you don't use DHCP the service
is required because it holds the DNS resolver.
Click to expand...

I will try to get another esperiment turned around in the
middle of the week and I will make sure the DHCP client
service is running under SP4. Can you think of anything
else I should check or repair when I do the experiment?

Also, I posted a response to Ace and in it asked for
information about NetMon. If you are familiar with the
product, I would welcome your comments.

Russ Hansberry
 
In
Russ Hansberry said:
Ace,


Before my last reported attempt at SP4 I ran a full scan
with Norton and Ad-aware.

Someone outside this forum suggested netmon as a tool that
might help. I found several tools with that name but I
presume the Microsoft tool was the intended one. I have
no experience with it. Do you know if I need install W2K
server and SMS or can it be run on W2K non-server?

I have disks around here somewhere for many of the
Microsoft OS products but usually installing and
configuring a system takes a lot of time since I rarely do
it.

I will try to get another turnaround on these experiments
in the middle fo the week.

Russ
Click to expand...

Hi Russ,

You can choose Netmon off the SMS 20 SP2 or better CDROM and install it
separately. There are a few advantages to that version then the default W2k
version, such as being able to monitor traffic from remote machines talking
to other remote machines, where the built in version is able to monitor
traffic coming to or going from itself. There are other tools on the SMS
version too. In your case, you really don;t seem to need it.

Not sure if that wiull help determine why you can't install SP4. Not sure if
I asked, but I assume you';re not getting any event log errors?


--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
In Russ Hansberry <[email protected]> posted a question
Then Kevin replied below:
: Kevin,
:
:: In the past we've had posters
:: complaining about DNS resolution and it was almost like pulling teeth
:: getting them to list what services are disabled. one that gives
:: problems is the DHCP client service, if that service is disabled or
:: not set to auto start you won't have DNS resolution. Even if you
:: don't use DHCP the service is required because it holds the DNS
:: resolver.
:
: I will try to get another esperiment turned around in the
: middle of the week and I will make sure the DHCP client
: service is running under SP4. Can you think of anything
: else I should check or repair when I do the experiment?
:
: Also, I posted a response to Ace and in it asked for
: information about NetMon. If you are familiar with the
: product, I would welcome your comments.
:
: Russ Hansberry
DNS Servers . . . . . . . . . . . : 206.124.134.242<---answers fine
206.124.134.243<---times out no
answer
204.127.198.4<----answers fine
63.240.76.4<-----answers fine
I ran lookups against the DNS servers in your list one would not answer to
recursive queries but I don't think that would stop you from have DNS
resolution.
After you run SP4 are you able to ping your gateway?
Can you ping the routers gateway? That would be the ISP's Gateway listed on
the router's setup.
run nslookup and try to resolve some names

I know SP4 made some changes that keeps SP4 machines from registering
addresses in Single Label domain names but I'm unaware of any that would
stop DNS resolution all together.
 
After you run SP4 are you able to ping your gateway?
Can you ping the routers gateway? That would be the ISP's Gateway listed on
the router's setup.
run nslookup and try to resolve some names

I know SP4 made some changes that keeps SP4 machines from registering
addresses in Single Label domain names but I'm unaware of any that would
stop DNS resolution all together.
Click to expand...

Kevin,

Under SP4 I was able to ping arbitrary IP addresses on the
Internet. Ping would fail on the same sites if I used
their URL name. That means routing works, gateways work,
etc.

From another W2K SP4 system on the same LAN, I could
successfully ping the same sites by URL name. That means
the DNS servers work.

Russ Hansberry
 
Ace,
You can choose Netmon off the SMS 20 SP2 or better CDROM and install it
separately. There are a few advantages to that version then the default W2k
version, such as being able to monitor traffic from remote machines talking
to other remote machines, where the built in version is able to monitor
traffic coming to or going from itself.
Click to expand...

I will install it from the CDROM.
Not sure if
I asked, but I assume you';re not getting any event log
Click to expand...
errors?

Actually, I spend more time on UNIX software development
than W2K system administration, so that suggestion is a
good one. I will take a look at the logging features to
make sure it is configured and turned on before I upgrade
to SP4 and examine the logs after the install. Thanks.

Russ Hansberry
 
In
Ace,


I will install it from the CDROM.


Actually, I spend more time on UNIX software development
than W2K system administration, so that suggestion is a
good one. I will take a look at the logging features to
make sure it is configured and turned on before I upgrade
to SP4 and examine the logs after the install. Thanks.

Russ Hansberry
Click to expand...

Good deal!
:-)

--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.
This posting is provided "AS IS" with no warranties.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory
 
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