dll module help

  • Thread starter Thread starter PK45
  • Start date Start date
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PK45

Hello,

When I start my computer, two messages appear on the screen stating, "The
specified module could not be found", which refer to the following:

c:\Windows\system32\tqmgbqkd.dll
and
c:\Windows\system32\npbqahnq.dll

The computer still runs after I click on the boxes to shut the messages, but
I would like to resolve this issue. If anyone knows how to resolve this
matter, your help would be greatly appreciated. Thank you!!
 
PK45 said:
Hello,

When I start my computer, two messages appear on the screen stating, "The
specified module could not be found", which refer to the following:

c:\Windows\system32\tqmgbqkd.dll
and
c:\Windows\system32\npbqahnq.dll

The computer still runs after I click on the boxes to shut the messages, but
I would like to resolve this issue. If anyone knows how to resolve this
matter, your help would be greatly appreciated. Thank you!!
Click to expand...


Did you run an antivirus or antispyware scan recently on this computer? The
behavior you describe is usually what happens when an antivirus or
antispyware program identifies a file as malware, deletes the file, but doesn't
clean up the mechanism that launches the malware at startup.

Here's a program from Microsoft that will help you stop the error messages.

AutoRuns for Windows v9.13
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Once you've downloaded and extracted the files, run autoruns.exe.
Look on the Everything tab for an entry that lists tqmgbqkd.dll in the Image
path
column.
Right click on that entry and select Search Online from the menu.
Odds are that you'll come up with an empty search. This pretty much confirms
that it was some type of malware that your scan deleted.
Uncheck the item.
Do the same for npbqahnq.dll.
Restart your computer. If you no longer see the error message, you can go back
and delete the entry in Autoruns.

Just to be on the safe side, you might consider taking steps to make sure the
system is malware free. Here's a site with general instructions on cleaning a
computer.

Courtesy of Malke Routh, MS-MVP
http://www.elephantboycomputers.com/page2.html#Viruses_Malware

Good luck

Nepatsfan
 
PK45 said:
Hello,

When I start my computer, two messages appear on the screen stating, "The
specified module could not be found", which refer to the following:

c:\Windows\system32\tqmgbqkd.dll
and
c:\Windows\system32\npbqahnq.dll

The computer still runs after I click on the boxes to shut the messages, but
I would like to resolve this issue. If anyone knows how to resolve this
matter, your help would be greatly appreciated. Thank you!!
Click to expand...



Your Anti-virus may be removed the viral infection but still in the Root
system and on the Registry, please perform the cleaning steps to make sure
nothing lurking in the background to revive the infestation back to action!.

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

You can download this tool "AutoRuns for Windows"
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
And remove the entries from here:
C:\Windows\system32\npbqahnq.dll
C:\Windows\system32\tqmgbqkd.dll

And Locate this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look in
the right pane/window and remove the entry for it
"C:\Windows\System32\tqmgbqkd.dll".
"C:\Windows\system32\npbqahnq.dll "

Run disk cleanup and defrag in safe mode. Then run this command:
sfc /scannow

HTH.
nass
 
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