distribution list

  • Thread starter Thread starter Charles Shapiro
  • Start date Start date
C

Charles Shapiro

Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and when I
try to create a new message to send, it acts like the name of the list is
not valid and it wants an email address. The name does not come up
underlined in the TO: field like it should. I have these lists at home and
at work and all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

...Chip..
 
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
 
I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list is
made I try and send an email to the list, by clicking on the list in the
contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email and
it gives me some choices to make (can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email address's
are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

...Chip..

Russ Valentine said:
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and when
I try to create a new message to send, it acts like the name of the list
is not valid and it wants an email address. The name does not come up
underlined in the TO: field like it should. I have these lists at home
and at work and all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
 
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list
is made I try and send an email to the list, by clicking on the list in the
contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email
and it gives me some choices to make (can't remember exactly what they
are).

If I go back and view the distribution list all 13 names & email address's
are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

Russ Valentine said:
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and
when I try to create a new message to send, it acts like the name of the
list is not valid and it wants an email address. The name does not come
up underlined in the TO: field like it should. I have these lists at
home and at work and all except this one work as designed. I have
deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


...Chip..


Russ Valentine said:
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list
is made I try and send an email to the list, by clicking on the list in
the contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email
and it gives me some choices to make (can't remember exactly what they
are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

Russ Valentine said:
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create
the list on another computer, but not on this one, I create the list
and when I try to create a new message to send, it acts like the name
of the list is not valid and it wants an email address. The name does
not come up underlined in the TO: field like it should. I have these
lists at home and at work and all except this one work as designed. I
have deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
It will help track down the problem. Either one of your recipient addresses
is corrupt or the address service is corrupt. This will help tell which it
is.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


Russ Valentine said:
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on the
list in the contact list with the right mouse button, and select "new
message to contact". It puts the name of the list in the To: field, but
it is not underlined, nor does it have the + sign in front of it. If I
try to send the message, it says something like Service Advisor is not a
valid email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create
the list on another computer, but not on this one, I create the list
and when I try to create a new message to send, it acts like the name
of the list is not valid and it wants an email address. The name does
not come up underlined in the TO: field like it should. I have these
lists at home and at work and all except this one work as designed. I
have deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS Office
2002 standard edition on it originally, and when I had this problem I
uninstalled this version and installed MS Office Pro 2003, thinking it would
fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

...Chip..

Russ Valentine said:
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


Russ Valentine said:
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on the
list in the contact list with the right mouse button, and select "new
message to contact". It puts the name of the list in the To: field, but
it is not underlined, nor does it have the + sign in front of it. If I
try to send the message, it says something like Service Advisor is not a
valid email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce
it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able to
create the list on another computer, but not on this one, I create
the list and when I try to create a new message to send, it acts like
the name of the list is not valid and it wants an email address. The
name does not come up underlined in the TO: field like it should. I
have these lists at home and at work and all except this one work as
designed. I have deleted and recreated the list, but it 's always
the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled as
email address books.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS Office
2002 standard edition on it originally, and when I had this problem I
uninstalled this version and installed MS Office Pro 2003, thinking it
would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

Russ Valentine said:
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce
it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field like
it should. I have these lists at home and at work and all except
this one work as designed. I have deleted and recreated the list,
but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
It was something like that. There were no address lists defined. Once
added the distribution list started working immediately!

Thanks for all your help.

...Chip..


Russ Valentine said:
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

Russ Valentine said:
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field
like it should. I have these lists at home and at work and all
except this one work as designed. I have deleted and recreated the
list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Russ, I have the same problem.. How do I remove the Outlook Address Book
Service from the profile??
charlie

Russ Valentine said:
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

Russ Valentine said:
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field
like it should. I have these lists at home and at work and all
except this one work as designed. I have deleted and recreated the
list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Depends on your Outlook version. Go to Tools | Email Accounts, choose View
or change existing directories or address book. Is the Outlook Address Book
present?
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, I have the same problem.. How do I remove the Outlook Address Book
Service from the profile??
charlie

Russ Valentine said:
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
Charles Shapiro said:
I know for sure that all of the email address's are valid, remember I
made the exact same list on 2 other PC's and it worked perfectly. I did
not type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors".
Once the list is made I try and send an email to the list, by
clicking on the list in the contact list with the right mouse button,
and select "new message to contact". It puts the name of the list in
the To: field, but it is not underlined, nor does it have the + sign
in front of it. If I try to send the message, it says something like
Service Advisor is not a valid email and it gives me some choices to
make (can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field
like it should. I have these lists at home and at work and all
except this one work as designed. I have deleted and recreated
the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Russ, found the way to delete and change the directories yesterday, but did
not fix the problem.
When I attempted to send the msg to my group list, I got an error something
like "unable to execute function". Recreating the group list not help.
Today, I deleted the suggested autofill with the group name in it, recreated
the list and it now works!
Thanks for your help.
charlie

Russ Valentine said:
Depends on your Outlook version. Go to Tools | Email Accounts, choose View
or change existing directories or address book. Is the Outlook Address
Book present?
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, I have the same problem.. How do I remove the Outlook Address Book
Service from the profile??
charlie

Russ Valentine said:
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
I know for sure that all of the email address's are valid, remember I
made the exact same list on 2 other PC's and it worked perfectly. I
did not type the email address's, I just clicked on them from the list
in the contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors".
Once the list is made I try and send an email to the list, by
clicking on the list in the contact list with the right mouse
button, and select "new message to contact". It puts the name of
the list in the To: field, but it is not underlined, nor does it
have the + sign in front of it. If I try to send the message, it
says something like Service Advisor is not a valid email and it
gives me some choices to make (can't remember exactly what they
are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been
able to create the list on another computer, but not on this one,
I create the list and when I try to create a new message to send,
it acts like the name of the list is not valid and it wants an
email address. The name does not come up underlined in the TO:
field like it should. I have these lists at home and at work and
all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
A complete and accurate description of how you were selecting this DL as a
recipient would have told us what the problem was. Nowhere was it apparent
that you were using autocompletion instead of the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, found the way to delete and change the directories yesterday, but
did not fix the problem.
When I attempted to send the msg to my group list, I got an error
something like "unable to execute function". Recreating the group list
not help.
Today, I deleted the suggested autofill with the group name in it,
recreated the list and it now works!
Thanks for your help.
charlie

Russ Valentine said:
Depends on your Outlook version. Go to Tools | Email Accounts, choose
View or change existing directories or address book. Is the Outlook
Address Book present?
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, I have the same problem.. How do I remove the Outlook Address
Book Service from the profile??
charlie

Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are
enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
I know for sure that all of the email address's are valid, remember I
made the exact same list on 2 other PC's and it worked perfectly. I
did not type the email address's, I just clicked on them from the list
in the contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will
help tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW,
DISTRIBUTION LIST. Then I select members and name the list "Service
Advisors". Once the list is made I try and send an email to the
list, by clicking on the list in the contact list with the right
mouse button, and select "new message to contact". It puts the
name of the list in the To: field, but it is not underlined, nor
does it have the + sign in front of it. If I try to send the
message, it says something like Service Advisor is not a valid
email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

message How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been
able to create the list on another computer, but not on this
one, I create the list and when I try to create a new message to
send, it acts like the name of the list is not valid and it
wants an email address. The name does not come up underlined in
the TO: field like it should. I have these lists at home and at
work and all except this one work as designed. I have deleted
and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Sorry... charlie

Russ Valentine said:
A complete and accurate description of how you were selecting this DL as a
recipient would have told us what the problem was. Nowhere was it apparent
that you were using autocompletion instead of the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, found the way to delete and change the directories yesterday, but
did not fix the problem.
When I attempted to send the msg to my group list, I got an error
something like "unable to execute function". Recreating the group list
not help.
Today, I deleted the suggested autofill with the group name in it,
recreated the list and it now works!
Thanks for your help.
charlie

Russ Valentine said:
Depends on your Outlook version. Go to Tools | Email Accounts, choose
View or change existing directories or address book. Is the Outlook
Address Book present?
--
Russ Valentine
[MVP-Outlook]
Russ, I have the same problem.. How do I remove the Outlook Address
Book Service from the profile??
charlie

Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are
enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
I know for sure that all of the email address's are valid, remember I
made the exact same list on 2 other PC's and it worked perfectly. I
did not type the email address's, I just clicked on them from the list
in the contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this
evening.

Thank You.

..Chip..

It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will
help tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you
with the results.

Thanks Russ.


..Chip..


If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW,
DISTRIBUTION LIST. Then I select members and name the list
"Service Advisors". Once the list is made I try and send an email
to the list, by clicking on the list in the contact list with the
right mouse button, and select "new message to contact". It puts
the name of the list in the To: field, but it is not underlined,
nor does it have the + sign in front of it. If I try to send the
message, it says something like Service Advisor is not a valid
email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

message
How are you creating the list? How are you selecting this list
as the recipient? What is the error message you get and what
steps produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been
able to create the list on another computer, but not on this
one, I create the list and when I try to create a new message
to send, it acts like the name of the list is not valid and it
wants an email address. The name does not come up underlined
in the TO: field like it should. I have these lists at home
and at work and all except this one work as designed. I have
deleted and recreated the list, but it 's always the same
result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
Not a problem. Trying to troubleshoot via newsgroup posts is a unique
challenge on both sides.
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Sorry... charlie

Russ Valentine said:
A complete and accurate description of how you were selecting this DL as a
recipient would have told us what the problem was. Nowhere was it apparent
that you were using autocompletion instead of the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
Charles Woll said:
Russ, found the way to delete and change the directories yesterday, but
did not fix the problem.
When I attempted to send the msg to my group list, I got an error
something like "unable to execute function". Recreating the group list
not help.
Today, I deleted the suggested autofill with the group name in it,
recreated the list and it now works!
Thanks for your help.
charlie

Depends on your Outlook version. Go to Tools | Email Accounts, choose
View or change existing directories or address book. Is the Outlook
Address Book present?
--
Russ Valentine
[MVP-Outlook]
Russ, I have the same problem.. How do I remove the Outlook Address
Book Service from the profile??
charlie

Simple. Just remove the Outlook Address Book Service from the
profile, restart Outlook, re-add it and make sure all Contact Folders
are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
I know for sure that all of the email address's are valid, remember I
made the exact same list on 2 other PC's and it worked perfectly. I
did not type the email address's, I just clicked on them from the
list in the contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this
evening.

Thank You.

..Chip..

It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will
help tell which it is.
--
Russ Valentine
[MVP-Outlook]
I have not looked there, but I will tomorrow and get back to you
with the results.

Thanks Russ.


..Chip..


message If you look in the Outlook Address Book view, does this DL
appear?
--
Russ Valentine
[MVP-Outlook]
I create the list by going into the contacts, then NEW,
DISTRIBUTION LIST. Then I select members and name the list
"Service Advisors". Once the list is made I try and send an email
to the list, by clicking on the list in the contact list with the
right mouse button, and select "new message to contact". It puts
the name of the list in the To: field, but it is not underlined,
nor does it have the + sign in front of it. If I try to send the
message, it says something like Service Advisor is not a valid
email and it gives me some choices to make (can't remember
exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

message
How are you creating the list? How are you selecting this list
as the recipient? What is the error message you get and what
steps produce it?
--
Russ Valentine
[MVP-Outlook]
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been
able to create the list on another computer, but not on this
one, I create the list and when I try to create a new message
to send, it acts like the name of the list is not valid and it
wants an email address. The name does not come up underlined
in the TO: field like it should. I have these lists at home
and at work and all except this one work as designed. I have
deleted and recreated the list, but it 's always the same
result.

Any ideas?

Thanks.

..Chip..
Click to expand...
Click to expand...
Click to expand...
 
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