Display Problem - Acrobat 8.0 Professional?

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Guest

Hi all. I'm a newbee to this but have a really frustrating problem. We are
using Office 2003, and a user has a presentation combined from several
smaller presentations, with different backgrounds and attributes. We have
done this before and never have had problems for a few years using older
versions of Acrobat.

Recently I installed Adobe Acrobat 8.0 Professional on this user's PC with a
complete install (using factory defaults for preferences and PDF settings). I
think the issue is a display setting in Windows, but I can't discount there
may be some defrault in Acrobat I need to change.

Can anyone help ?
 
Hi all. I'm a newbee to this but have a really frustrating problem. We are
using Office 2003, and a user has a presentation combined from several
smaller presentations, with different backgrounds and attributes. We have
done this before and never have had problems for a few years using older
versions of Acrobat.

Recently I installed Adobe Acrobat 8.0 Professional on this user's PC with a
complete install (using factory defaults for preferences and PDF settings). I
think the issue is a display setting in Windows, but I can't discount there
may be some defrault in Acrobat I need to change.

Can anyone help ?
Click to expand...

Plenty of good detail there, but you never quite got round to telling use what
the problem is.

Can't help with a problem 'til we know what it is. Union rules.
 
Sorry, I've been publishing this problem to many and forgot to add the most
important piece here. The problem a user has a Powerpoint presentation that
the image jiggles, blooms (get large), or the entire presentation disappears
(screen goes black, and PC freezes). I've been through Microsoft help and
found that in cases of the jiggles, if you manually decrease the hardware
accelleration in display settings, it should fix the problem. My peers are
saying the problem was inherited from Adobe, but cannot find where it may
have come from. The PC is new, and never had Acrobat on it before, so I'm
thinking the default dispay settings may be the culprit, not acrobat. Have
you seen or heard of anything like this.
 
Sorry, I've been publishing this problem to many and forgot to add the most
important piece here. The problem a user has a Powerpoint presentation that
the image jiggles, blooms (get large), or the entire presentation disappears
(screen goes black, and PC freezes). I've been through Microsoft help and
found that in cases of the jiggles, if you manually decrease the hardware
accelleration in display settings, it should fix the problem. My peers are
saying the problem was inherited from Adobe, but cannot find where it may
have come from. The PC is new, and never had Acrobat on it before, so I'm
thinking the default dispay settings may be the culprit, not acrobat. Have
you seen or heard of anything like this.
Click to expand...

Not through any of the previous versions of Acrobat, but I haven't got 8 so far.
Does uninstalling Acrobat help? (not sure of 8, but with 7 you want to run their
procedure for de-registering it first so you can install it again later w/o having
to beg tech support for permission to use your own software. Feh!)
 
Steve, Removing Acrobat did seem to remove the problem, but doesn't explain
why it happened. The Adobe folks said their community has not seen this
problem, most of their issues are taking Powerpoint and making PDF's from
them.
 
Steve, Removing Acrobat did seem to remove the problem, but doesn't explain
why it happened. The Adobe folks said their community has not seen this
problem, most of their issues are taking Powerpoint and making PDF's from
them.
Click to expand...

It's one of those ugly ones with at least three parties involved, PPT, Acrobat and the
video driver (since you mentioned that decreasing hardware acceleration has an effect).

Video drivers seem to change by the hour; Adobe and MS move more slowly. I'd have a
look at the video manufacturer's site to see if a driver update will address the
problem. If not, leaving the HW Accel set back a notch or two probably won't be all
that noticeable.
 
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