Display name doesn't change

  • Thread starter Thread starter Christine
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Christine

One of my users is running Office 2003 SP 3 on Windows XP SP2. She has
several contacts with email addresses like, "(e-mail address removed)" or
"(e-mail address removed)". The presidents at these educational institutions change from
time to time. So she recently changed the name for the contact for several
of these. You can look at the detail on the contact and see that the name
has been changed, but when you look at the mail message that was sent to them
(thru Sent Items), it displays the previous presidents' names instead of the
current/new presidents' names.
 
You didn't specify how the message was addressed. You may very well be
pulling from the autocompletion cache. You should also examine the EDA field
for the Contact Record that was changed.
 
Good point. I believe she's using a distribution list to address the
message, but I need to double check. What's the EDA field? I appreciate
your help.
--
Christine


Russ Valentine said:
You didn't specify how the message was addressed. You may very well be
pulling from the autocompletion cache. You should also examine the EDA field
for the Contact Record that was changed.
--
Russ Valentine
[MVP-Outlook]
Christine said:
One of my users is running Office 2003 SP 3 on Windows XP SP2. She has
several contacts with email addresses like, "(e-mail address removed)" or
"(e-mail address removed)". The presidents at these educational institutions change
from
time to time. So she recently changed the name for the contact for
several
of these. You can look at the detail on the contact and see that the name
has been changed, but when you look at the mail message that was sent to
them
(thru Sent Items), it displays the previous presidents' names instead of
the
current/new presidents' names.
Click to expand...
Click to expand...
 
I assume the EDA is the "display as" field. It, along with all of the others
indicated the new contact name.
--
Christine


Christine said:
Good point. I believe she's using a distribution list to address the
message, but I need to double check. What's the EDA field? I appreciate
your help.
--
Christine


Russ Valentine said:
You didn't specify how the message was addressed. You may very well be
pulling from the autocompletion cache. You should also examine the EDA field
for the Contact Record that was changed.
--
Russ Valentine
[MVP-Outlook]
Christine said:
One of my users is running Office 2003 SP 3 on Windows XP SP2. She has
several contacts with email addresses like, "(e-mail address removed)" or
"(e-mail address removed)". The presidents at these educational institutions change
from
time to time. So she recently changed the name for the contact for
several
of these. You can look at the detail on the contact and see that the name
has been changed, but when you look at the mail message that was sent to
them
(thru Sent Items), it displays the previous presidents' names instead of
the
current/new presidents' names.
Click to expand...
Click to expand...
Click to expand...
 
Good point. I believe she's using a distribution list to address the
message, but I need to double check.
Click to expand...

If that's true, it would explain it, since DLs are static and changing a
contact that you'd added to a DL in the past doesn't change the DL.
 
Then does she have to delete the contact from the DL and re-add after
changing the contact info?
 
That should work, but only if you are very careful. If you try to delete the
Contact, you will instead deleted the entire DL. You _remove_ the Contact.
Big difference.
 
Makes sense. Thank you!
--
Christine


Russ Valentine said:
That should work, but only if you are very careful. If you try to delete the
Contact, you will instead deleted the entire DL. You _remove_ the Contact.
Big difference.
--
Russ Valentine
[MVP-Outlook]
Christine said:
Then does she have to delete the contact from the DL and re-add after
changing the contact info?
Click to expand...
Click to expand...
 
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