disk access causes reboot

  • Thread starter Thread starter Bill Butler
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Bill Butler

I have been having a problem with intermittent reboots which seem to
be based on disk access of a particular location on a disk. The disk
is a WC2500JB (I think - it's the parallel version). I do a lot of
video compression - recording movies on my replayTV, downloading them
to the PC and compressing them with divx. I might run for days at a
time with CPU and disk access pegged. I usually run two compression
jobs at once, since I have a hyperthreading chip and I seem to get
some efficiency from running two as opposed to one. I gradually
started seeing more and more system resets at seemingly random times,
but then I realized that it would occur consistently upon access to a
particular file, or even a particular place within a file. I got the
windlg utility from WD and discovered the disk didn't pass the basic
test. This was after probably a couple of months of CPU time spread
over about 6 months. Since it was in warranty, I got a replacement
(very easy process!), and everything seemed good. I did the both the
fast and extensive disk checks a few times after installation, and it
passed each time. I didn't do a check for a month or two, but then
last week got another reboot event. Now it fails the quick test, and
the extensive test causes a reboot. Also, if I use the windows scanner
and select 'detect and attempt to recover bad sectors', it reboots
after scanning for a while. I have tried the more recent version of
WD's disk diagnostics, but it doesn't seem to run on my system - won't
even start up.

Am I just hitting the disk too hard? Is there anything to be done
short of sending in for another replacement? Thanks!

Bill

PS: System - XP pro, 3.06GHz pentium, ASUS P4PE motherboard
 
Bill said:
I have been having a problem with intermittent reboots which seem to
be based on disk access of a particular location on a disk.

First turn off the option to automatically reboot XP in case of a STOP
error.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx

This will let you know if the reboot is actually a spontaneous reboot
(which would likely indicate some sort of hardware problem), or a result
of a Windows crash (which could be hardware or software).

If you get a BSOD, what does it say?
If you can't reproduce it, just look at the event viewer. It may have
information about the issue.
 
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