G
George
For those of you thinking of purchasing an HP printer be warned. Their
out-of-warranty service policies leave much to be desired.
Have had an HP printer for years. Started to have problems not wanting
to print so looked around for a new printer. Not finding the new
models to be as well built as my old Deskjet 820CSE I called HP to see
about getting it repaired. They said for $110 they would make it new
again. Great...I sent to California and 10 days later I had my own
printer back.
Worked fine for 94 days.
Four days past the 90 day warranty it started acting up again. Called
HP. "Well, Sir the 90 days is up so you will have to pay $25 if you
wish to speak to a tech". I explained it was the same issue I sent it
in for. Did not matter. I asked if they could tell me what they did
for the $110 and they said they did not have that information in their
system.
There was no way they were even going to continue with the phone call
unless I gave them my credit card #. I hung up.
Very simply, IMHO HP service sucks.
out-of-warranty service policies leave much to be desired.
Have had an HP printer for years. Started to have problems not wanting
to print so looked around for a new printer. Not finding the new
models to be as well built as my old Deskjet 820CSE I called HP to see
about getting it repaired. They said for $110 they would make it new
again. Great...I sent to California and 10 days later I had my own
printer back.
Worked fine for 94 days.
Four days past the 90 day warranty it started acting up again. Called
HP. "Well, Sir the 90 days is up so you will have to pay $25 if you
wish to speak to a tech". I explained it was the same issue I sent it
in for. Did not matter. I asked if they could tell me what they did
for the $110 and they said they did not have that information in their
system.
There was no way they were even going to continue with the phone call
unless I gave them my credit card #. I hung up.
Very simply, IMHO HP service sucks.