Disappointed in Panda Documentation and Email Tech Support

  • Thread starter Thread starter SMAccount
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SMAccount

I am getting a very non-specific message from my Panda Platinum 2005
software.

A 3 x 5 window pops up in the lower righthand corner of my screen. It
says "PANDA PLATINUM self-diagnosis". "RECOMMENDATION Check the
protection against unknown threats".

I contacted Panda about this and asked them to be more specific about
what I am supposed to check, and they wrote me back and asked for a
bunch of information like my PC Manufacturer, Processor, Peripherals,
Software Installed, etc.

It seems to me that a piece of Virus protection software should be able
to scan my computer and get all of the answers to the questions they
asked, without me needing to scan my own computer manually and type up
the information. I have more than 100 software packages installed on
my computer. Am I supposed to type Panda an Email enumerating all of
these packages and their versions? I don't think so.

I am not a virus expert. It is my understanding is that technically
Panda is quite a good package. But they will need to improve their
documentation and email support of their package.

I also think Panda is not taking advantage of existing Microsoft
Utilities for producing the information they asked me for. Under
programs like "Microsoft Word" there is a System Information
Utility. This produces a huge XML file which describes the hardware
and software of the system in a complete way. If Panda really wants
complete information about a System they could (a) Have their Platinum
package access this information or (b) Ask users to produce this XML
File and email it to Panda.
 
I am getting a very non-specific message from my Panda Platinum 2005
software.

A 3 x 5 window pops up in the lower righthand corner of my screen. It
says "PANDA PLATINUM self-diagnosis". "RECOMMENDATION Check the
protection against unknown threats".

I contacted Panda about this and asked them to be more specific about
what I am supposed to check, and they wrote me back and asked for a
bunch of information like my PC Manufacturer, Processor, Peripherals,
Software Installed, etc.
Click to expand...
Maybe they are wondering about software conflicts.
It seems to me that a piece of Virus protection software should be able
to scan my computer and get all of the answers to the questions they
asked, without me needing to scan my own computer manually and type up
the information. I have more than 100 software packages installed on
my computer. Am I supposed to type Panda an Email enumerating all of
these packages and their versions? I don't think so.
Click to expand...
Try Belarc Advisor, <http://www.belarc.com/free_download.html>. It
generates a HTML page, 100kb on my system, that has all the
information anyone would need.
 
Thanks Ernie, but Panda should handle this process automatically.
Anyway, I sent them the information they askes for, and I have still
not heard back from their tech support.
 
Thanks Ernie, but Panda should handle this process automatically.
Anyway, I sent them the information they askes for, and I have still
not heard back from their tech support.
 
Thanks Ernie, but Panda should handle this process automatically.
Anyway, I sent them the information they askes for, and I have still
not heard back from their tech support.
Click to expand...
You're welcome. Did you know that your posts are showing up twice?
 
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