Random Electron said:
Hi,
Does anyone have better info than ATI regarding the disappearing mouse in
Guide+. Their web site has suggestions, no cures, that do not work.
Regards
This issue affects ATI TV Tuner products using Gemstar GuidePlus+ software.
Some users have reported that the mouse pointer will disappear when updating
the channel listing in GuidePlus+. The mouse pointer only disappears when it
is positioned over the GuidePlus+ window. It will be visible when held over
the Windows desktop or any other open windows. Objects can still be
highlighted and/or selected, but the mouse pointer cannot be seen.
Closing and restarting the program does not have any impact on the mouse
operation. The issue seems to occur more frequently using a wheel mouse. Not
all systems are affected.
ATI Customer Care is tracking reports of this issue.
To help with our investigation, please provide the following information:
a.. The version of the Guide Plus that is affected
b.. Make and model of the mouse
c.. Verify if any mouse software is installed
d.. The version of Windows installed with applicable Service Pack
version
e.. The version of display drivers being used
f.. 102 part number of affected ATI product
g.. Changes to the system before the Gemstar Guide Plus lost mouse
functionality
Some customers have reported that the following steps have helped to work
around this issue:
Within TV Setup > Display tab:
1.. Set the Video Size to 'Medium'
2.. Uncheck 'Auto Hide Controls when in Full Screen' option
3.. Exit the TV Player and launch Gemstar GuidePlus+
Gizkiz
