Disappearing Message Rules.

[Websken]

I have recently had my computer overhauled and, at the same time, had Bit
Defender installed. Since I have had it back, I find that my Message Rules
have nearly all disappeared and after re-entering them several times, they
are still disappearing. E.G. Last night I re-entered about 18 rules and this
morning there are only six visible.

Please does anybody have idea why this is happening.

 

[Gary VanderMolen]

In order for rules to be saved they have to be written to the Windows registry.
Some security programs restrict the ability to write to the registry.
A partial list of programs known to do this are:

Ad-Aware Ad-Watch
IBM Access Connections
Kaspersky
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot> Tools> IE Tweaks
Spybot- Teatimer
Spy Sweeper
Spyware Doctor
Zone Alarm (free) 6.5, reported to be fixed in later versions.

I don't know if Bit Defender falls into that category. I suggest doing a trial uninstall
to see if that cures the problem.

 

[Websken]

Many thanks for the information. I'm not quite sure what was going on but it
seems to have cured itself now. I can only think that when I had BitDefender
installed, it was all in French (because I live in France). I wrote to
BitDefender in the U.K. and they gave me an English Version. I can't help
feeling that while it was sorting itself out it sent my Message Rules
haywire. I also found that I still had SpyBot on my machine (which is now
deleted) and that could have also been a contributing factor.

Many thanks once again. Greatly appreciated.

 

[Gary VanderMolen]

You're very welcome. Thanks for reporting back.