Disappearing Groups

[GEC]

Outlook 2007

I like to sort my contacts into groups using the 'add New Group' function.

I have two groups both with two categories of contacts in. Occassionally
these groups disappear. All the contacts move back to the original My
contacts group in their relevant categories but to view them I then need to
Go>Folder and expand Contacts and then recreate the groups again.

It is very intermitent and I can't identify what is causing it. Any ideas
how I stop this from happening?

 

[Brian Tillman [MVP - Outlook]]

I like to sort my contacts into groups using the 'add New Group' function.

That's not what those groups are. They are for collecting folders together,
not items within a folder.

I have two groups both with two categories of contacts in. Occassionally
these groups disappear. All the contacts move back to the original My
contacts group in their relevant categories but to view them I then need to
Go>Folder and expand Contacts and then recreate the groups again.

What do you mean by a group here?

 

[GEC]

Hi Brian

In the 'groups' I have created using 'Add New Group' I have 2 folders (just
checked properties). Each folder contains contact details ie. all suppliers
or all customers.

Occasionally the new groups disappear and the folders are then back in the
original My Contacts, Contacts folder.

 

[Diane Poremsky [MVP]]

that means your navigation pane is getting reset when you close outlook.
Outlook is probably not closing completely - check in task manager,
processes tab for outlook.exe a few min after you close it.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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[GEC]

Thanks Diane I'll do that tonight. What's the solution if this is the case?

that means your navigation pane is getting reset when you close outlook.
Outlook is probably not closing completely - check in task manager,
processes tab for outlook.exe a few min after you close it.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Brian

In the 'groups' I have created using 'Add New Group' I have 2 folders
(just
checked properties). Each folder contains contact details ie. all
suppliers
or all customers.

Occasionally the new groups disappear and the folders are then back in the
original My Contacts, Contacts folder.

 

[Diane Poremsky [MVP]]

Starting outlook with the /resetnavpane switch may work (but will remove all
customizations from the favorite folder list etc) otherwise you will need to
figure out why its not closing properly - once it closes properly the
navigation pane will save.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks Diane I'll do that tonight. What's the solution if this is the
case?

that means your navigation pane is getting reset when you close outlook.
Outlook is probably not closing completely - check in task manager,
processes tab for outlook.exe a few min after you close it.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Brian

In the 'groups' I have created using 'Add New Group' I have 2 folders
(just
checked properties). Each folder contains contact details ie. all
suppliers
or all customers.

Occasionally the new groups disappear and the folders are then back in
the
original My Contacts, Contacts folder.



:


I like to sort my contacts into groups using the 'add New Group'
function.

That's not what those groups are. They are for collecting folders
together,
not items within a folder.

I have two groups both with two categories of contacts in.
Occassionally
these groups disappear. All the contacts move back to the original
My
contacts group in their relevant categories but to view them I then
need to
Go>Folder and expand Contacts and then recreate the groups again.

What do you mean by a group here?

 

[GEC]

When I shut down Outlook last night it appeared to close properly and
disappeared from task manager. However on booting up this morning once again
the groups have gone and folders are back in Contacts.

Starting outlook with the /resetnavpane switch may work (but will remove all
customizations from the favorite folder list etc) otherwise you will need to
figure out why its not closing properly - once it closes properly the
navigation pane will save.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks Diane I'll do that tonight. What's the solution if this is the
case?

that means your navigation pane is getting reset when you close outlook.
Outlook is probably not closing completely - check in task manager,
processes tab for outlook.exe a few min after you close it.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Brian

In the 'groups' I have created using 'Add New Group' I have 2 folders
(just
checked properties). Each folder contains contact details ie. all
suppliers
or all customers.

Occasionally the new groups disappear and the folders are then back in
the
original My Contacts, Contacts folder.



:


I like to sort my contacts into groups using the 'add New Group'
function.

That's not what those groups are. They are for collecting folders
together,
not items within a folder.

I have two groups both with two categories of contacts in.
Occassionally
these groups disappear. All the contacts move back to the original
My
contacts group in their relevant categories but to view them I then
need to
Go>Folder and expand Contacts and then recreate the groups again.

What do you mean by a group here?

 

[Brian Tillman [MVP - Outlook]]

When I shut down Outlook last night it appeared to close properly and
disappeared from task manager. However on booting up this morning once
again
the groups have gone and folders are back in Contacts.

Thay'll always be in the Contacts view as long as they are contact folders.
Placing folders in groups in the Shortcuts view doesn't change their positions
in the folder list, it just puts links to them in the Group area.