PC4U Australia said:
unfortunately when i try to boot into safe mode it stalls at
C:\WINDOWS\system32\drivers\mup
The MS knowledge database has no listing for that error message:
http://tinyurl.com/yku2ob
An MS live search online produced these 36 results:
http://tinyurl.com/yfho7o
Indications being your client's PC has on-board graphics chip from Intel,
the error message she receives again indicates others have had similar
error message, and it seems it is a driver corruption issue:
http://support.intel.com/support/chipsets/sb/CS-009236.htm
Amongst the above 36 solutions that may have a positive result.
"Insert the Windows XP Home Edition/Professional/Media Center
Recovery disk that came with your system.
Reboot your computer-> Press F12 Rapidly -> when the Boot Menu
loads, choose "Boot From CD-ROM." When all files in the Disk are
loaded, choose "R" for Repair."
Now it gets more convoluted, as a MS KB search with criteria:
"divers/mup.sys"
Produced this result:
http://support.microsoft.com/kb/324764/en-us
This article puts the blame again on an MoBo embedded vid chipset driver,
But as you rummage around the above links it is apparent it is corruption
that is the cause, not disabling of graphics chipset.
Another last choice option, is if you have a spare agp graphics card,
assuming the PC is a budget model with a free/unused agp slot,
install the card, all cards must meet a basic criteria and be recognised.
It just might give you an output to display?