Dirty Uninstall previous version

  • Thread starter Thread starter Harry Taylor
  • Start date Start date
H

Harry Taylor

When I came to install the latest version of defender I was instructed to
uninstall previous version. This was done but it left me with files still
on my system. I then deleted these files by hand but was left with one file
"MpShHook.dll". I am unable to get rid of this file thus I am unable to
install the latest version. I am unable to find the original so that I can
reinstall. I would be grateful if someone can point me in the right
direction to find the original or how I can force a deletion of the said
file

TIA

rafair

Taught to be cautious.
 
Thank you Engel

Read through the post and checked with HDCleaner I found the file but it
denied me access to delete it. I checked the install file and that is
uptodate.

This is the only file remaining from the original programme and yet it still
will not delete.

I am unable to locate the original defender programme as it is nolonger
supported, so I am unable to install and then hopfully uninstall the
programme
 
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the lock
should be released. In fact, the file should just be gone after reboot, but
if it is not, the lock certainly should be.

Regards,
Joe
 
Hi

Thank you all for your help at last I have got rid of that file.

I have had this problem for a number of weeks now Joe so I have rebooted
but problem still remained.

Engel I did a safe boot and then I was able to delete the file.

Plun thanks for the usl for the unlocker I have d/l it.

I don`t think I`ll install defender after all this.

As this is my first posting to these news pages I am very impressed with the
help given and will use them in the future instead of wsasting weeks trying
to fathom things out.

Regards

Rafair

Taught to be cautious


plun said:
Hi

Unlocker.....

http://ccollomb.free.fr/unlocker/

Done

Joe Faulhaber[MSFT] skrev:
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the lock
should be released. In fact, the file should just be gone after reboot,
but if it is not, the lock certainly should be.

Regards,
Joe
Click to expand...
Click to expand...
 
Do you run any other "protective" software? Spybot Search & Destroy, or the
paid version of Ad-Aware? Or some other software intended to help prevent
damage to your system from malware of various kinds?

--

Rafair said:
Hi

Thank you all for your help at last I have got rid of that file.

I have had this problem for a number of weeks now Joe so I have rebooted
but problem still remained.

Engel I did a safe boot and then I was able to delete the file.

Plun thanks for the usl for the unlocker I have d/l it.

I don`t think I`ll install defender after all this.

As this is my first posting to these news pages I am very impressed with
the help given and will use them in the future instead of wsasting weeks
trying to fathom things out.

Regards

Rafair

Taught to be cautious


plun said:
Hi

Unlocker.....

http://ccollomb.free.fr/unlocker/

Done

Joe Faulhaber[MSFT] skrev:
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the
lock should be released. In fact, the file should just be gone after
reboot, but if it is not, the lock certainly should be.

Regards,
Joe

Thank you Engel

Read through the post and checked with HDCleaner I found the file but
it denied me access to delete it. I checked the install file and that
is uptodate.

This is the only file remaining from the original programme and yet it
still will not delete.

I am unable to locate the original defender programme as it is nolonger
supported, so I am unable to install and then hopfully uninstall the
programme


Hello Harry,

Read here:

http://www.microsoft.com/communitie...7b79&mid=acd075b6-e830-4429-aaf5-f0ba035e7b79

I hope this post is helpful, but we would highly appreciate it if you
could
rate the pºst, so we can keep the community informed and saves
somebody else
the hours of trawling through the web trying to find a solution.

Let us know how it works ºut.

??ç?l
--


:

When I came to install the latest version of defender I was
instructed to
uninstall previous version. This was done but it left me with files
still
on my system. I then deleted these files by hand but was left with
one file
"MpShHook.dll". I am unable to get rid of this file thus I am
unable to
install the latest version. I am unable to find the original so
that I can
reinstall. I would be grateful if someone can point me in the right
direction to find the original or how I can force a deletion of the
said
file

TIA

rafair

Taught to be cautious.
Click to expand...
Click to expand...
Click to expand...
 
Yes Bill I do have both Spybot and the free Adaware as well as AVG on my
system, so I do have cover, I have noticed what one will miss the anothers
will find.

--
Bill Sanderson MVP said:
Do you run any other "protective" software? Spybot Search & Destroy, or
the paid version of Ad-Aware? Or some other software intended to help
prevent damage to your system from malware of various kinds?

--

Rafair said:
Hi

Thank you all for your help at last I have got rid of that file.

I have had this problem for a number of weeks now Joe so I have rebooted
but problem still remained.

Engel I did a safe boot and then I was able to delete the file.

Plun thanks for the usl for the unlocker I have d/l it.

I don`t think I`ll install defender after all this.

As this is my first posting to these news pages I am very impressed with
the help given and will use them in the future instead of wsasting weeks
trying to fathom things out.

Regards

Rafair

Taught to be cautious


plun said:
Hi

Unlocker.....

http://ccollomb.free.fr/unlocker/

Done

Joe Faulhaber[MSFT] skrev:
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the
lock should be released. In fact, the file should just be gone after
reboot, but if it is not, the lock certainly should be.

Regards,
Joe

Thank you Engel

Read through the post and checked with HDCleaner I found the file but
it denied me access to delete it. I checked the install file and
that is uptodate.

This is the only file remaining from the original programme and yet it
still will not delete.

I am unable to locate the original defender programme as it is
nolonger supported, so I am unable to install and then hopfully
uninstall the programme


Hello Harry,

Read here:

http://www.microsoft.com/communitie...7b79&mid=acd075b6-e830-4429-aaf5-f0ba035e7b79

I hope this post is helpful, but we would highly appreciate it if you
could
rate the pºst, so we can keep the community informed and saves
somebody else
the hours of trawling through the web trying to find a solution.

Let us know how it works ºut.

??ç?l
--


:

When I came to install the latest version of defender I was
instructed to
uninstall previous version. This was done but it left me with
files still
on my system. I then deleted these files by hand but was left with
one file
"MpShHook.dll". I am unable to get rid of this file thus I am
unable to
install the latest version. I am unable to find the original so
that I can
reinstall. I would be grateful if someone can point me in the
right
direction to find the original or how I can force a deletion of the
said
file

TIA

rafair

Taught to be cautious.
Click to expand...
Click to expand...
Click to expand...
 
One possible cause for the uninstall difficulty is that another program is
"protecting" the old version against modification or deletion.

--

Rafair said:
Yes Bill I do have both Spybot and the free Adaware as well as AVG on my
system, so I do have cover, I have noticed what one will miss the
anothers will find.

--
Bill Sanderson MVP said:
Do you run any other "protective" software? Spybot Search & Destroy, or
the paid version of Ad-Aware? Or some other software intended to help
prevent damage to your system from malware of various kinds?

--

Rafair said:
Hi

Thank you all for your help at last I have got rid of that file.

I have had this problem for a number of weeks now Joe so I have rebooted
but problem still remained.

Engel I did a safe boot and then I was able to delete the file.

Plun thanks for the usl for the unlocker I have d/l it.

I don`t think I`ll install defender after all this.

As this is my first posting to these news pages I am very impressed with
the help given and will use them in the future instead of wsasting weeks
trying to fathom things out.

Regards

Rafair

Taught to be cautious


Hi

Unlocker.....

http://ccollomb.free.fr/unlocker/

Done

Joe Faulhaber[MSFT] skrev:
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the
lock should be released. In fact, the file should just be gone after
reboot, but if it is not, the lock certainly should be.

Regards,
Joe

Thank you Engel

Read through the post and checked with HDCleaner I found the file but
it denied me access to delete it. I checked the install file and
that is uptodate.

This is the only file remaining from the original programme and yet
it still will not delete.

I am unable to locate the original defender programme as it is
nolonger supported, so I am unable to install and then hopfully
uninstall the programme


Hello Harry,

Read here:

http://www.microsoft.com/communitie...7b79&mid=acd075b6-e830-4429-aaf5-f0ba035e7b79

I hope this post is helpful, but we would highly appreciate it if
you could
rate the pºst, so we can keep the community informed and saves
somebody else
the hours of trawling through the web trying to find a solution.

Let us know how it works ºut.

??ç?l
--


:

When I came to install the latest version of defender I was
instructed to
uninstall previous version. This was done but it left me with
files still
on my system. I then deleted these files by hand but was left with
one file
"MpShHook.dll". I am unable to get rid of this file thus I am
unable to
install the latest version. I am unable to find the original so
that I can
reinstall. I would be grateful if someone can point me in the
right
direction to find the original or how I can force a deletion of the
said
file

TIA

rafair

Taught to be cautious.
Click to expand...
Click to expand...
Click to expand...
 
I found the problem in the registry by using hdcleaner. I found references
to defender together with
a load of other programmes that I have deleted over a period of time in:-

hkey_current_user_software
hkey_local_machine_software

I deleted the refs and I have now reinstalled Defender


Bill Sanderson MVP said:
One possible cause for the uninstall difficulty is that another program is
"protecting" the old version against modification or deletion.

--

Rafair said:
Yes Bill I do have both Spybot and the free Adaware as well as AVG on my
system, so I do have cover, I have noticed what one will miss the
anothers will find.

--
Bill Sanderson MVP said:
Do you run any other "protective" software? Spybot Search & Destroy, or
the paid version of Ad-Aware? Or some other software intended to help
prevent damage to your system from malware of various kinds?

--

Hi

Thank you all for your help at last I have got rid of that file.

I have had this problem for a number of weeks now Joe so I have
rebooted but problem still remained.

Engel I did a safe boot and then I was able to delete the file.

Plun thanks for the usl for the unlocker I have d/l it.

I don`t think I`ll install defender after all this.

As this is my first posting to these news pages I am very impressed
with the help given and will use them in the future instead of wsasting
weeks trying to fathom things out.

Regards

Rafair

Taught to be cautious


Hi

Unlocker.....

http://ccollomb.free.fr/unlocker/

Done

Joe Faulhaber[MSFT] skrev:
Hi Rafair,

This file is probably locked by explorer.exe - please reboot and the
lock should be released. In fact, the file should just be gone after
reboot, but if it is not, the lock certainly should be.

Regards,
Joe

Thank you Engel

Read through the post and checked with HDCleaner I found the file
but it denied me access to delete it. I checked the install file
and that is uptodate.

This is the only file remaining from the original programme and yet
it still will not delete.

I am unable to locate the original defender programme as it is
nolonger supported, so I am unable to install and then hopfully
uninstall the programme


Hello Harry,

Read here:

http://www.microsoft.com/communitie...7b79&mid=acd075b6-e830-4429-aaf5-f0ba035e7b79

I hope this post is helpful, but we would highly appreciate it if
you could
rate the pºst, so we can keep the community informed and saves
somebody else
the hours of trawling through the web trying to find a solution.

Let us know how it works ºut.

??ç?l
--


:

When I came to install the latest version of defender I was
instructed to
uninstall previous version. This was done but it left me with
files still
on my system. I then deleted these files by hand but was left
with one file
"MpShHook.dll". I am unable to get rid of this file thus I am
unable to
install the latest version. I am unable to find the original so
that I can
reinstall. I would be grateful if someone can point me in the
right
direction to find the original or how I can force a deletion of
the said
file

TIA

rafair

Taught to be cautious.
Click to expand...
Click to expand...
Click to expand...
 
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