Digital Image Suite 9

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Guest

Every time I install this program my IE goes crazy. It freezes up and then
says that it is not responding. I think the Windows and Fax viewer and this
program does not work together. How can I disable the Windows and Fax
viewer? Thanks, Mack
 
Mack said:
Every time I install this program my IE goes crazy. It
freezes up and then says that it is not responding. I
think the Windows and Fax viewer and this program does
not work together. How can I disable the Windows and Fax
viewer? Thanks, Mack
=======================================
Windows Picture and Fax Viewer is not
your problem.

Does the following article offer any useful
info?

(873297) Picture It! or Digital Image Pro may
quit unexpectedly while you are using the program
http://support.microsoft.com/?kbid=873297

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
No i'm not getting an error message, but I am getting a message that says the
program has quit responding. I really don't worry about the things I can't
control, but if I can't control this, then what do I need with a microsoft
program that don't work?
 
I don't have the tv photo replay installed on my PC. The other sites that
you gave does not have any answers to my question. The program just stops
responding and I have to end program to get my pc going again. Mack
 
Mack said:
I don't have the tv photo replay installed on my PC. The
other sites that you gave does not have any answers to
my question. The program just stops responding and I
have to end program to get my pc going again. Mack
====================================

Based on the limited info you have provided,
I am unable to offer a specific solution...
Read the following general suggestions...
If none of them address the issue...you
will have to contact Microsoft Support.

===================================
Support Info
===================================


If you use the following link....
http://support.microsoft.com/

Choose "Contact Microsoft"

On the next screen, Choose
"Phone Numbers, Support Options and Pricing"

On the next screen, open the drop window
and scroll down to Digital Image Pro.


With your *retail* version of DIS9, you
may be eligible for free telephone support.
(all long distance telephone charges will be
your responsibility)

U.S. customers may call (425) 637-9308
Canadian customers may call (905) 568-3503

Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time
Saturday 5:00 A.M. - 3:00 P.M. Pacific time
Sunday 9:00 A.M. - 3:00 P.M. Pacific time



===================================
General Suggestions
===================================

I can offer you some *general* suggestions that
help me to run several versions of Picture It! /
Digital Image on my old PIII 500, Win XP Home,
SP1a...(fully updated from Windows Update site):

If you happen to have Adobe PhotoShop or
Elements installed...right click on a .jpg file
and choose Properties. Click the Photoshop
Image tab and uncheck the "Generate Thumbnails"
button, then click OK.

If you are running Norton AntiVirus 2004...add the
following files to the Auto-Scan Exclusion list:
Users of PI / DIP7.0...add piorg7.db
Users of PI / DIP9 or DIP10...add piorg.db

Also...the following software has been reported
to be incompatible with various Picture It! products.

Replay TV Software
Veritas Netbackup Professional backup
eFax Messenger Plus

It has also been reported that being on a network
can cause Picture It! to be slow.

Make certain that your Video, Printer and
Scanner drivers are the most current available.
Check the manufacturer's websites for updated
drivers.

It may be worth a try to reduce your Graphics
Hardware Acceleration as per the instructions
in the following KB article:

(272193) PI: How to Troubleshoot
Graphics Issues
http://support.microsoft.com/?kbid=272193
If this improves the situation, it is a strong
indicator that you need to update your video
driver.

Before opening Picture It...close all programs
running in the background...*especially* virus
scanners.

Run Disk Cleanup (all options), Error-Checking/
ScanDisk and Defrag regularly. (make sure
all your Temp and Temporary Internet files
are deleted).

If you are using the 2002 (or earlier) version
of Picture It, and have lots of images saved
in My Documents / My Pictures...it can help
to move them to a different location.

It also may help if you choose "Icon List"
instead of "Thumbnails" on your folder view
when you go to...File / Open. (this setting
will be reflected on your "Save As" screen also)

Having a hard drive that is 50% free doesn't
hurt either.

Running WinXP Home, I found that increasing
my paging file was beneficial...the following
article explains how to do it:

(308417) HOW TO: Set Performance
Options in Windows XP
http://support.microsoft.com/?kbid=308417

One last suggestion...open fewer images
and save often.

=====================================
=====================================

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
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