Different issue with "not all attachments can be rendered"

  • Thread starter Thread starter Jonathan Haase via OfficeKB.com
  • Start date Start date
J

Jonathan Haase via OfficeKB.com

Ok, so I've read the articles in this group about the issues with the "not
all attachments can be rendered" problem with sending faxes from outlook
with images in them, but I've got a new twist on it. I realize from
reading these articles that the problem most likely lies with file
associations and specifically the "printto" verb. However my situation is
a bit different.

My specific environment involves the shared fax service running on an SBS
2003 server, a Citrix/Terminal Services Server running Windows 2003 and
Outlook 2003.

I've actually narrowed down the problem in my situation to not one specific
to the file associations, but rather one of a permissions issue related to
file associations somehow. The proper printto verbs are setup, and
everything works fine if I log into the system with a user with
administrative rights. However if I log in as the same exact user, except
with the administrator rights removed, then I get the dreaded "not all
attachments can be rendered".

Any suggestions on where to go from here?

Thanks,

Jonathan
 
I bet you're toast.
Microsoft's Fax Services have always had issues with permissions with any
logon rights other than administrator. I remember wasting a lot of time with
this with the developers when we were using Windows 2000 and Windows 2000
Personal Fax and almost getting the issue solved by resetting the printing
privileges for Power Users. We never did get it quite solved and the
developers gave up.
Similar situations arise with Windows XP Fax and we can't even begin to
solve them because privileges for the Fax Service aren't even exposed any
longer.
I know nothing about SBS Server or its Fax client, but see if you can gain
access to any of the privileges for the Fax Service and tweak them.
 
You know it just figures that after working on this for a three or four
days and searching through everything I could find, that I'd get my problem
fixed within an hour after posting a message here for help...

My specific problem turned out to be permissions on the [HKEY_LOCAL_MACHINE]
/Software/Classes/ keys specific for JPG's and other image files... Some
how along the line the "global" file associations for most image type files
got set to "Microsoft Office Picture", which in and of it self didn't cause
any real issues as it did have a printto verb defined. However apparently
when the subkeys for "OISJpeg file", etc were created they somehow got the
permissions set to not allow propogation from the parent and set to be
owned by one specific user.

Once I finally got to that point I changed the permissions back to allow
the propogation from the parent and now I can send jpegs, and other images
in faxes from Outlook 2003 just fine. The one weird thing that I still
don't quite understand though is that until I changes the permissions the
faxing jpegs from Outlook didn't even work for the one user who had the
ownership on the subkeys, with full access permissions to them. Weird
overall..

Anyway, my problems seems to be solved now.

Jonathan
 
You were lucky that the permissions had to do with the graphic file type
rather than Fax.
 
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