First you will need to make sure that RRAS is configured to accept RAS clients. To do this, open the properties of the server
from within RRAS MMC. On the General tab verify that there is a check mark in the "Remove Access Server" setting. Next, go to
the IP tab. Make sure that IP routing is enabled along with Allow IP-based remove access and demand-dial connections. In the
IP address assignment section, if you have a DHCP server use the DHCP option. If not use a static pool of addresses from the
same subnet that the RRAS server is connected to. Make sure that this block of addresses isn't in use by any other devices.
Click OK. Highlight the Ports folder, then right click and choose properties. In the ports properties page, your modem should be
listed. Verify that it is Used by RAS. If it shows RAS/Routing that's OK too. Click OK. Go to the Remote access policy folder. In
the right pane, you will see a policy. Open this policy and verify that "If a user matches the conditions" is set to "Grant". The last
thing to check is to make sure the user account you are using to authenticate with has Dial-in Access granted. If this is a domain
user account, this can be found in ADUC. If it's a local account to the RRAS server, open computer managment and find this
user's properties.
Thank you,
Mike Johnston
Microsoft Network Support
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