Dialogs Missing text

[Adrian Parker]

VB.NET winform appliation.

I created a simple application and it works fine on my machine, but on a
customer's it works, but message boxes have no prompt text or button text.

Any ideas ?

 

[Saurabh]

MessageBox or your own created dialog ?

 

[Morten Wennevik]

Hi Adrian,

I'm guessing the customer has an unpatched version of McAffe VirusScan 8.
Tell him/her to update/patch the virus program.

http://download.mcafee.com/uk/updates/upgrade_patches.asp

 

[Adrian Parker]

standard msgbox

MessageBox or your own created dialog ?

 

[Adrian Parker]

Thanks Morten, I'll ask the customer.

 

[Herfried K. Wagner [MVP]]

I created a simple application and it works fine on my machine, but on a
customer's it works, but message boxes have no prompt text or button text.

Typically this symptom is caused by a McAfee VirusScan problem that NAI is
aware of and that can be fixed by installing a patch:

Patch 5 for McAfee VirusScan Enterprise 8.0i
<URL:https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?url=kb/kb_kb38717.xml&docType=DOC_KnowledgeBase>

 

[Adrian Parker]

Customer says he updated McAfee about 6 weeks ago.. so I've asked him to
confirm the version installed.

 

[Jeffrey Tan[MSFT]]

Hi Adrian,

Have you tried the suggestion of checking the McAfee? Is your problem
resolved? Please feel free to feedback, thanks

Best regards,
Jeffrey Tan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.

 

[Adrian Parker]

Still awaiting into from customer.

 

[Jeffrey Tan[MSFT]]

Ok, if you need further help, please feel free to feedback. Thanks

Best regards,
Jeffrey Tan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.

 

[Adrian Parker]

Finally heard back from them and as everyone guessed he'd not updated his
mcaffee.. it's now working properly.

 

[Jeffrey Tan[MSFT]]

Cool! I am glad it works fine now , if you need further help, please
feel free to post. Thanks

Best regards,
Jeffrey Tan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.