dial-up connection is not working

  • Thread starter Thread starter Yitzhak
  • Start date Start date
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Yitzhak

I have Windows XP SP1 with US Robotics modem (model
5699B) on com3. I am trying to establish Internet dial-
up connection. Modem takes a call, the handshake begins
and then drops. No reason in the event log. No popup
window with error message. Windows modem diagnostics
shows no problem.

I have
- uninstalled and reinstalled modem
- modem driver, dated by 08/23/2002 v.5.00.000.136
- Windows XP TCP/IP stack through "netsh int ip reset
log.txt"
- Internet Explorer 6 SP1.

If I run "netsh ras set tracing * enable" tracing log
files in
%windir%\tracing indicate some errors.


Any suggestions would be helpful.
 
You may need your ISP to help you with this one. Maybe they use some
protocol you aren't configured for.
 
You may need your ISP to help you with this one. Maybe they use some
protocol you aren't configured for.
 
I spoke with my ISP which is Bellsouth with 5 different
help-desk reps. All what they could do for me is just
asked me to check the phone number I am dialing. That's
it. I can connect from my notebook computer through the
Bellsouth without any problem.

I can e-mail log files from the %windir%\tracing
directory is somebody can give me a hand with
understanding of them. There are indications of errors in
the log files.

-----Original Message-----
You may need your ISP to help you with this one. Maybe they use some
protocol you aren't configured for.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.


Yitzhak said:
I have Windows XP SP1 with US Robotics modem (model
5699B) on com3. I am trying to establish Internet dial-
up connection. Modem takes a call, the handshake begins
and then drops. No reason in the event log. No popup
window with error message. Windows modem diagnostics
shows no problem.

I have
- uninstalled and reinstalled modem
- modem driver, dated by 08/23/2002 v.5.00.000.136
- Windows XP TCP/IP stack through "netsh int ip reset
log.txt"
- Internet Explorer 6 SP1.

If I run "netsh ras set tracing * enable" tracing log
files in
%windir%\tracing indicate some errors.


Any suggestions would be helpful.
Click to expand...


.
Click to expand...
 
I'll have a look. Send them to (e-mail address removed)

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.


Yitzhak said:
I spoke with my ISP which is Bellsouth with 5 different
help-desk reps. All what they could do for me is just
asked me to check the phone number I am dialing. That's
it. I can connect from my notebook computer through the
Bellsouth without any problem.

I can e-mail log files from the %windir%\tracing
directory is somebody can give me a hand with
understanding of them. There are indications of errors in
the log files.

-----Original Message-----
You may need your ISP to help you with this one. Maybe they use some
protocol you aren't configured for.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.


Yitzhak said:
I have Windows XP SP1 with US Robotics modem (model
5699B) on com3. I am trying to establish Internet dial-
up connection. Modem takes a call, the handshake begins
and then drops. No reason in the event log. No popup
window with error message. Windows modem diagnostics
shows no problem.

I have
- uninstalled and reinstalled modem
- modem driver, dated by 08/23/2002 v.5.00.000.136
- Windows XP TCP/IP stack through "netsh int ip reset
log.txt"
- Internet Explorer 6 SP1.

If I run "netsh ras set tracing * enable" tracing log
files in
%windir%\tracing indicate some errors.


Any suggestions would be helpful.
Click to expand...


.
Click to expand...
Click to expand...
 
I had the same problem, but using a Acer Surf II USB modem.
WinXP Prof on a Intel 865 PERL board (USB 2.0)
If there is a solution, I would like to get it.
* I did deinstall all hotfixes
* I did deinstall SP1 by using XP repair function.
* I also checked the modem trace log and system logs.
the was no error.
* The modem does work on another Win XP computer well.
But this computer has an USB 1.1 .

Any suggestions would be helpful.
 
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