Desperately seeking an answer!

  • Thread starter Thread starter maryhruth
  • Start date Start date
M

maryhruth

This is definitely getting old. Every single night, lately, between about
6:30 and midnight, I lose all email capabilities. I'm on Vista, with Windows
Mail, and a satellite internet connection. The satellite company disclaims
any responsibility (and it's true that I can access emails on the web). What
the heck's going on? I've researched til I'm blue in the face, but no one has
the answer so far. It's NOT an anti-virus or firewall problem. It's
categorized (sometimes) as a Mail Error #0X800ccc19 (server time-out).
Sure would love some helpful advice on this .... Please?
 
Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If that doesn't fix it, your satellite ISP's blowin' smoke up yer dress.
 
That's not the complete error message.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

However, as PA Bear already advised you, the most likely culprit is
your antivirus program. Which antivirus are you running? Some of them
cause problems with Windows Mail over time.
 
maryhruth said:
This is definitely getting old. Every single night, lately, between about
6:30 and midnight, I lose all email capabilities. I'm on Vista, with
Windows
Mail, and a satellite internet connection. The satellite company
disclaims
any responsibility (and it's true that I can access emails on the web).
What
the heck's going on? I've researched til I'm blue in the face, but no one
has
the answer so far. It's NOT an anti-virus or firewall problem. It's
categorized (sometimes) as a Mail Error #0X800ccc19 (server time-out).
Sure would love some helpful advice on this .... Please?
Click to expand...


If you "can access emails on the web", it's not clear to me in what way you
have lost "all email capabilities". Could it be that you can access your
email via Webmail during this period, but Windows Mail won't download or
upload messages?

Paul
 
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