Desperate for HELP

  • Thread starter Thread starter ShaAnne
  • Start date Start date
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ShaAnne

Well first my manufacturer (Dell) cannot resolve my Outlook Express email
on-going issue, nor can my provider (Windstream). You guys are my last
resort. I have had an outlook email account for serveral months and about 1
month ago husband decided he wanted email, so all i did was try and add an
identity to an existing account, and when i send him an email from work, he
does not get it, don't know where they go. If is send or forward him one
while on my email at our home computer, it goes to me instead of him. EVERY
time. Dell said something about server needing reconfigured, but windstream
says not. they keep saying there is not a problem. well yey there is, and i
am lost! can anyone help?
ShaAnne in OK
 
Oh yes almost forgot . . this is how desperate and confused i am if someone
can help me pls email me at (e-mail address removed) thank you in advance
ShaAnne in OK
 
You posted to a group that supports Outlook
Outlook Express is a completely different app, supported within the IE
groups
 
I presume you mean that at your ISP you created an additional e-mail
address. They are the only ones who can tell you how to do that.

The way you handle multiple e-mail addresses in Outlook Express (OE)
depends on how the ISP creates them. There are 3 different ways
depending on the ISP:

1) Multiple e-mail addresses feed into a single server POP3 account. In
this case, all users use the same Dial-up Networking connection (DUN)
and same Logon Using in OE at Tools, Accounts, Mail, Properties,
Servers. Each OE account has different settings in Tools, Accounts,
Mail, Properties, General. This is the poorest ISP support. You must
use message rules to not download messages for the other e-mail
addresses. You will be limited on properly separating the mail.

2) Separate server POP3 accounts, single ISP logon. In this case all
users use the same Dial-up Networking connection (DUN) but different
Logon Using in OE at Tools, Accounts, Mail, Properties, Servers and
General. This is the adequate ISP support. Often the first mail
account has the same name and password as DUN. You can use separate
identities (File, Identities) to keep your mail separate (best), or use
Message Rules to sort downloading mail by using "where the message is
from specified account".

3) Separate server POP3 accounts, separate ISP logons. In this case
each user uses a different Dial-up Networking connection (DUN) and
different Logon Using in OE at Tools, Accounts, Mail, Properties,
Servers and General. This is the best ISP support in that it provides
maximum privacy. You should use separate identities (File, Identities)
to keep your mail separate or separate Windows User Logons.

If your ISP offers only type 1 e-mail addresses, you might be better off
getting a free address from someplace such a Gmail which you can access
from OE.
 
Assuming you and your husband use using separate OE Identities and your
husband receives other emails that were sent to his address:

If your email addresses are all "aliases" for one mailbox, you'll still need
Message Rules when using separate Identities or Windows User Accounts.

Most families (an intentionally all-encompassing term) will have one Mail
Account with their one ISP subscription ($$/month for all). Most ISPs
provide you with multiple Addresses for the Mail Account (e.g., (e-mail address removed),
(e-mail address removed), etc.) but all of them "point" to the one mailbox. As such,
each Identity will need to use Message Rules so that only mail addressed to
them is downloaded into their Inbox.

The following refers to two addresses, but you should be able to follow it
and amend for three or more.

(e-mail address removed) and (e-mail address removed) are aliases for one Mail Account (mailbox). In
the Identity associated with (e-mail address removed), create a Message Rule stating,
"Where To or CC contains (e-mail address removed), Do not download it from the server"
and place this rule at the very top of the list.

Then create a similar rule for the Identity associated with (e-mail address removed)
directing any messages addressed to (e-mail address removed) not to be downloaded from the
server.

Also see MVP Tom Koch's fine pages on using Rules:

Message Rules Tips
http://www.insideoe.com/tips/rules.htm

Why doesn't my rule work?
http://www.insideoe.com/faqs/why.htm#rules
 
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