Desperate for help with Outlook 2003 (mail to hyperlink opens mutiple browsers)

  • Thread starter Thread starter Frustrated
  • Start date Start date
F

Frustrated

I'm really desperate for a fix here. I'm running WinXP Pro SP2, IE6. I
upgraded from from Office XP to Office 2003. When I did, two things
happened. The Windows Installer box keeps popping up everytime a new
mail message comes in. (Sometimes it pops up for no reason). I tried a
Windows Installer cleanup utilitiy, but it didn't work. I ended up
having to reload Office 2003, same prob. (Ive since tried repairing and
reloading it several times)

The REAL problem is that my e-mail works fine, but my wifes (same
computer, both of us are administrators) can't e-mail hyperlinks in
webpages. She can send and receive fine, but if she clicks on a mailto
hyperlink on a webpage, it hangs, then proceeds to open 60 web browsers
before I finally have to shut the whole program down.

I found out that the "URL: MailTo Protocol" is missing in the file
types section of Windows Explorer, but it is not missing on my side of
the computer. (Again, my e-mail works fine) I tried fooling with the
registry, but that's about as deep as my knowledge of software wants to
go. I can't seem to manually add that protocol to the file types.

I've got about 12 hours into this already. My wife is sharpening the
steak knives..
Someone please HELP! I'd be forever grateful.

(e-mail address removed)
 
Hi,

Well its Outlook that would manage the MailTo protocol, being your default
email program, therefore can I suggest first off to put in your Office 2003
CD and follow the installer that is poping up - it may be trying to fix this
problem. You may also need your XP CD. Let us know what the installer is
trying to do.

O
 
It sounds to me that your browser has been hijacked.

1. Download hijackthis from http://www.tomcoyote.org/hjt/
2. Install hijackthis on your C: drive.
3. Open the program and click on Do a system scan and save a logfile
4. Save the logfile.
5. Visit http://www.hijackthis.de/
6. Either copy and paste your logfile contents into the space provided, or
Click on the Browse button and locate your logfile.
7. Click on Analyze
8. Wait a few minutes and the results will be displayed in your browser.
9. Follow the instructions for the "Nasty" entries.

Be careful, not all "unknown" entries are truly bad guys.

Good luck.
 
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