Desperate for assistance with email forms

  • Thread starter Thread starter Guest
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Guest

I am having some serious issues with email forms! I am a reseller for all of
my clients website hosting. The hosting company insist that it is not a
server problem, but, a scripting problem. That doesn't make sense to me
because the complaints are coming from customers whose sites have not
required any maintenance in over a year or two and the forms were working
perfectly! Then I found that one of my clients, the form was working. Sent
a test message and she responded almost immediately. However, I have done
nothing different with her form verses any of the other forms. I always use
the form template provided in MS FrontPage and then modify it according to my
clients specifications. I have been going over and over and over my form and
I am getting the following error message:

"Saving Form Results to E-Mail will not work unless either the "SMTPHost" or
"SendmailCommand" server configuration parameters are set."

I am at a loss because I am not a programmer! I just taught myself how to
use the software and have never had this problem before now and its costing
me and my clients both money and business!

The error message that I now get from the following contact forms...

1. http://www.webofhonor.biz/contactus.htm
2. http://www.webofhonor.biz/payitforwardjobpostingdigests.htm
3. http://www.7foldpublishing.com/contactus.htm
4. http://www.allpointsmortgageandfinancialservices.com/contactus.htm
5. http://www.allpointsmortgageandfinancialservices.com/annuity.htm

....is as follows:

FrontPage Error.
User: please report details to this site's webmaster.

Webmaster: please see the server's application event log for more details.

....and both my customers and me are not receiving messages via email from
the form from clients and potential customers!

Please, I am desperate for assistance!

Sincerely,

Michele
 
1. Are all of the email addresses being used go to an email account under the domain of the web
site?

2. Ask the web host what is in the server log file for each domain when a form is being used.

--
==============================================
Thomas A. Rowe
Microsoft MVP - FrontPage
==============================================
Agents Real Estate Listing Network
http://www.NReal.com
==============================================
 
1. No sir! All of the email addresses are independent addresses including
AOL and Yahoo.

2. Okay! I will! I'm off to work now! I'll shoot them an email before
logging off, but, will have to check back this evening upon my return home.
I'll respond back then.

Thank you, Mr. Rowe, for responding so quickly!

Sincerely,

Michele
 
Having emails go to addresses outside of the site's domain could be a major reason for not receiving
email from forms.

For security/spam reason many web host have block web site forms from sending emails to any email
address that is not within the web site's domain.

--
==============================================
Thomas A. Rowe
Microsoft MVP - FrontPage
==============================================
Agents Real Estate Listing Network
http://www.NReal.com
==============================================
 
A couple of things;

FrontPage only handles _one_ email address. On the first form (the only one
I checked) you have two. Two email addresses will certainly gum up the
works.

If you need to send to two email addresses, you have to submit the form
twice with "form stacking" where the form gets submitted once by the user,
but the first "thank you" page is a second copy of the exact same form which
sends the second email, and then finally sends the user to the real "thank
you" page.

Second, AOL.com will probably never accept mail from your web server, unless
it's set to forward to a dedicated box that sends and receives email as
well. AOL has become very picky about where it accepts from and a web
server is probably not set up well enough to qualify. Get a professional
email admin involved to work on that as you can't just slap an SMTP server
on a web server anymore and expect mail to get from it to everywhere
anymore. (This is new in the past year or two.) Or, better yet dump AOL
altogether as many folks find it difficult to beleive a real IT professional
uses it for business. Just get someplace (maybe your web host) to host
email on a real server and use that.
 
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