Desktop Does Not Display

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl-Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
 
Hi Jim,

You may want to try: MSKB 304449
HOW TO: Start the System Restore Tool from a Command Prompt in Windows XP:
http://support.microsoft.com/?kbid=304449

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

~ Please reply to newsgroup ~


My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl-Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
 
Greetings

Unfortunately, none of use have any idea way this is happening. Here are a
few suggestions on how you can try and fix it.

There is a very good chance this is being caused by a virus.

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Goto Start>>Run>>Type "regedit"
2) Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete
"Explorer %SYSTEM%\Explorer.exe"
3) Reboot your PC as normal.

If that doesnt work...

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

You may try the following if you don't boot into Safe Mode.

1) Press CTRL+SHIFT+ESC
2) Goto the Applications Tab
3) Click New Task...
4) Type "C:\Windows\explorer.exe", hit Enter
5) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

Also try a virus scan to clean things up.
1) Open Internet Explorer
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC and see if you now have a desktop.

----If that doesnt work goto...----
Repair/Customize Desktop, Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

----More Help for No Desktop/No Taskbar----

HOW TO: Start the System Restore Tool from a Command Prompt in Windows XP
http://support.microsoft.com/?kbid=304449

W32.Aplore Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

W32.HLLP.Handy Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/w32.hllp.handy.html

Taskbar Is Missing When You Log On to Windows
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318027

---If none of the above help i would suggest trying a repair install of
Windows XP.---

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm
 
-----Original Message-----
My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl-Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
.
Click to expand...

i had this prolem and have posted a topic, not sure if it
has appeared at this time.
if you still have this problem, on the windows task
manager (Ctrl-Alt-Del) end the "sysu.exe" as this was my
problem. COULD SOMEONE PLEASE TELL ME WHAT THIS DOES AS
NOW I HAVE DELETED IT!! please email me.
 
i have found out what happened well for me. its the
folder C:\Programs\ddm causing the problem its adware
so i deleted it to. problem solved. hope it is for you
too :)
 
I don't have a sysu.exe file running, nor do I have a ddm
directory. I also don't appear to have the virus
mentioned in other posts.

All I have is the System Idle Process hitting the
processor at 99% and nothing else.

Any other ideas?
 
I have also tried running system restore from the cmd
prompt (I get a blank system restore window).
 
Explorer.exe is not running.
-----Original Message-----
Hi Jim,

You need to end process on explorer.exe and then rerun it via the Task
Manager.

Other workarounds listed here:

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Doug's Windows XP Security Console
http://www.dougknox.com/xp/utils/xp_securityconsole.htm


My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl- Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
Click to expand...

.
Click to expand...
 
If you have Pro type in a command prompt

tasklist /m >"%userprofile%\desktop\module.txt" and post the file that appears on your desktop




--
----------------------------------------------------------
http://www.g2mil.com/Dec2003.htm
-----Original Message-----
Hi Jim,

You need to end process on explorer.exe and then rerun it via the Task
Manager.

Other workarounds listed here:

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Doug's Windows XP Security Console
http://www.dougknox.com/xp/utils/xp_securityconsole.htm


My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl- Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
Click to expand...

.
Click to expand...
 
When I do this I receive the following:

ERROR: Class not registered
-----Original Message-----
If you have Pro type in a command prompt

tasklist /m >"%userprofile%\desktop\module.txt" and post
Click to expand...
the file that appears on your desktopmessage news:[email protected]...
Explorer.exe is not running.
-----Original Message-----
Hi Jim,

You need to end process on explorer.exe and then rerun it via the Task
Manager.

Other workarounds listed here:

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Doug's Windows XP Security Console
http://www.dougknox.com/xp/utils/xp_securityconsole.htm


My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl- Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
Click to expand...

.
Click to expand...

.
Click to expand...
 
I hope you mean tasklist.

Does typing msinfo32 in File Rum - Software - Loaded Modules help

On the Process tab of Task Manager list what you have (ignore the following standard ones - make typing easy). If you see sysu.exe there select it and press Delete but continue with the instructions..

Image Name PID Session Name Session# Mem Usage
=============================== ================ ======== ============
System Idle Process 0 Console 0 20 K
System 4 Console 0 216 K
smss.exe 412 Console 0 348 K
csrss.exe 492 Console 0 4,952 K
winlogon.exe 516 Console 0 6,604 K
services.exe 560 Console 0 3,524 K
lsass.exe 572 Console 0 1,320 K
svchost.exe 740 Console 0 3,792 K
svchost.exe 804 Console 0 17,628 K
svchost.exe 864 Console 0 3,956 K
svchost.exe 888 Console 0 3,868 K
spoolsv.exe 996 Console 0 3,844 K
svchost.exe 1292 Console 0 3,432 K




--
----------------------------------------------------------
http://www.g2mil.com/Dec2003.htm
When I do this I receive the following:

ERROR: Class not registered
-----Original Message-----
If you have Pro type in a command prompt

tasklist /m >"%userprofile%\desktop\module.txt" and post
Click to expand...
the file that appears on your desktopmessage news:[email protected]...
Explorer.exe is not running.
-----Original Message-----
Hi Jim,

You need to end process on explorer.exe and then rerun it via the Task
Manager.

Other workarounds listed here:

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Doug's Windows XP Security Console
http://www.dougknox.com/xp/utils/xp_securityconsole.htm


My PC appears to operate normally up to the point where I
enter my password; after I click submit the desktop
wallpaper appears but nothing else. I can use Ctrl- Alt-
Del to bring up the Windows Security prompt but nothing
else happens.

The same thing occurs when I try to start the PC in safe
mdoe.
Click to expand...

.
Click to expand...

.
Click to expand...
 
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