deskjet 9800 and xp

  • Thread starter Thread starter Robert Kissinger
  • Start date Start date
R

Robert Kissinger

While trying to install a HP deskjet 9800 on xp home I get this error
message...
"the hp deskjet 9800 series setup program has encountered a severe error and
will now exit. Restart your computer and run setup again." Of course that
does no good. I have deleted all files pertaining to my old printer. I have
used HP's scrubber. I have tried installing the software with and without
the printer plugged in. Nothing seems to work. HELP!!!
Thank you.
BK
 
Robert said:
While trying to install a HP deskjet 9800 on xp home I get this error
message...
"the hp deskjet 9800 series setup program has encountered a severe error and
will now exit. Restart your computer and run setup again." Of course that
does no good. I have deleted all files pertaining to my old printer. I have
used HP's scrubber. I have tried installing the software with and without
the printer plugged in. Nothing seems to work. HELP!!!
Thank you.
BK
Click to expand...

What did HP support suggest?

Regards,

Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 807 807
(e-mail address removed) | www.mainpine.com
 
Robert said:
While trying to install a HP deskjet 9800 on xp home I get this error
message...
"the hp deskjet 9800 series setup program has encountered a severe error and
will now exit. Restart your computer and run setup again." Of course that
does no good. I have deleted all files pertaining to my old printer. I have
used HP's scrubber. I have tried installing the software with and without
the printer plugged in. Nothing seems to work. HELP!!!
Thank you.
BK
Click to expand...

I've had some similar problems with HP DeskJet install software,
although not specifically with the 9800. Here are a few things to try
(do not connect the printer until the s/w asks you to do so).

1. Turn off *all* antivirus and antispyware applications before you run
the setup.
If that doesn't work, then
2. Try running the setup in Safe Mode. If you will need to access your
local network, use "Safe Mode with Networking." If you connect to the
Internet through a router, you'll be OK. If you connect directly,
disconnect from the Internet before running in Safe Mode with Networking.
If that doesn't work, then
3. Try installing the printer driver only -- without all of HP's other
bloated software. Use the Add Printer Wizard, and if you can't figure
out where on the CD the driver (only) is located, go here:
http://tinyurl.com/c6xet
If you don't trust TinyURLs, this is the same thing:
http://h20000.www2.hp.com/bizsuppor...&swLang=8&mode=2&taskId=135&swItem=dj-30326-2
--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
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