Deskjet 820 cse. trouble

  • Thread starter Thread starter TAG
  • Start date Start date
T

TAG

How can i get my original printer software installed
without XP taking over and not letting me load it. I have
all the disks and the only way XP will let me get my
printer installed is using the selected driver that XP has.

Any help would be great thanks,
TAG
 
There are two HP drivers for the 820 series that will cause the system to
crash. If they are either of these they are blocked from installation. I
don't see the cse specifically blocked, but I think the only difference
between the printers was the software bundle that came with the device.

"HP DeskJet 820C Series Printer" = "HP DeskJet 820Cxi", 1, 1
"HP DeskJet 820C Series v8.5" = "HP DeskJet 820Cxi", 1, 1
; This section gives the model name mapping.
;
; 1) The syntax is
;
; "<Broken OEM model name>" = "<In-box model name>", WksLevel, SrvLevel,
"mm/dd/yyyy", Unidrv5.4
;
; WksLevel is the warning level on a workstation: 2 = warn, 1=block
; SrvLevel is the warning level on a server: 2 = warn, 1=block


If the disks you, have are the original that came with the printer, they may
be Windows 95,98, ME drivers that cannot be installed on XP.


--
Alan Morris
Microsoft Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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