Dell Policy Forbids Spyware Removal Support

  • Thread starter Thread starter BoB
  • Start date Start date
B

BoB

Posting in alt.privacy.spyware

"Cite:
http://www.spywareinfo.com/newsletter/archives/1203/2.php#dell

Excerpt:
If you or a family member receive a Dell PC as a gift this
Christmas, you may be in for a surprise, if it becomes infected
with spyware.

Dell has instituted what has to be the most misguided tech support
policy I have ever seen. Not only will Dell refuse to tell you how
to remove the spyware, they won't even refer you to web sites that
can help.

Why does Dell do this? Dell cites the possibility that removing
spyware might violate user agreements between the user and some
other company."

--------------------

Advertising companies using spyware have put the pressure on is
my guess. Like newbies who will have most of the new computers,
know what EULA's are, or how to understand them.

Another reference:
http://support.dell.com/us/en/kb/document.asp?DN=1077228
if it hasn't been removed already.

BoB
For the duration of Swen, my address is inoperative.
 
I never expected the computer manufacturers to help with the removal of
spyware anyway. That's why we have the kind folks at ACF.
 
BoB <[email protected]> wrote:
Click to expand...
Posting in alt.privacy.spyware

Excerpt:
If you or a family member receive a Dell PC as a gift this
Christmas, you may be in for a surprise, if it becomes infected
with spyware.
Click to expand...
Dell has instituted what has to be the most misguided tech support
policy I have ever seen. Not only will Dell refuse to tell you how
to remove the spyware, they won't even refer you to web sites that
can help.
Click to expand...
Why does Dell do this? Dell cites the possibility that removing
spyware might violate user agreements between the user and some
other company."

Advertising companies using spyware have put the pressure on is
my guess. Like newbies who will have most of the new computers,
know what EULA's are, or how to understand them.
Click to expand...

My Pavilion came with Backweb Lite installed. This was several years
ago. It also came with all sorts of AOL, Disney, Earthlink links,
executables, and files stored in bunches of places. My first attempts
at removing these lead to a farkled registry. I find this very
annoying. Finally, between Spybot, Adaware and a registry cleaner I
have removed the clutter.

I would guess that most people will screw up their computer in
attempting to remove this crud. So, you are sold advertisments and
spywares. Disgusting!

The best buy is an IBM clone and a full Win CD, or one loaded with
Windows and nothing else.
 
My Pavilion came with Backweb Lite installed. This was several years
ago. It also came with all sorts of AOL, Disney, Earthlink links,
executables, and files stored in bunches of places. My first attempts
at removing these lead to a farkled registry. I find this very
annoying. Finally, between Spybot, Adaware and a registry cleaner I
have removed the clutter.

I would guess that most people will screw up their computer in
attempting to remove this crud. So, you are sold advertisments and
spywares. Disgusting!

The best buy is an IBM clone and a full Win CD, or one loaded with
Windows and nothing else.
Click to expand...
my IBM clone pc came with Power Quest's Drive Image Special Edition
and a OEM Windows98 SE. The Drive Image will only allow a complete
original factory re-install with all the un-need trial programs. I
re-installed Windows from the OEM CD and lost McAfee AV in the
process. Unless one buys the full version of Power Quests Drive
Image, no selective applications can be extracted/restored without
reverting a clean slate and back to factory installation, losing all
the programs added since buying the PC. It not so much that I'm
cheap, but do live on a small fixed income. There are fortunately
many contributors here on A.C.F. that make life on the pc much easier
with their contributions and efforts on behalf of others. Thanks
very much, to everyone for their contributions and discussions!

Regards,
Joe
 
The best buy is an IBM clone and a full Win CD, or one loaded with
Windows and nothing else.
Click to expand...

You nailed it. Windows loaded, and a link to a good freeware site on the
desktop is all a fellow needs. Of course a glass of brandy is good if it's
around Christmas time. ;-)

Bob
 
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