t87699 said:
I bought a Dell laptop.
In the last 8 months it has broken 4 times... These are hardware
not software problems.
This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The
thing keeps breaking down. It was a very expensive machine that
should last for years, not months.
I've asked Dell to help with an extended warranty, but they've
refused.
Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?
The motherboard, keyboard, HD and slot broke... hardly inspiring for
an Insipron.
I spoke to a manager in India, but they just weren't interested. How
can you negotiate with someone who's thousands of miles away down a
crackly line?
I could take them to small claims court, but that could be
expensive.
If anyone else has handled this situation, I'd appreciate it.
I'm in the UK
Unfortunately - I am unsure why you thought this response/repost (albeit
with more information) would garner anything else other than the same
responses... ;-)
This newsgroup, microsoft.public.windowsxp.hardware, is not a place where
lawyers/people who give legal advice *tend* to hang out and give out free
legal advice. It is a place to get help with hardware drivers/issues
surrounding the Windows XP operating system - usually given by volunteers.
You would be better served to contact a local lawyer/legal counsel to better
answer your query.
However - I would personally suggest you first contact Dell and ask for a
complete swap of the computer for a new one - given the past history. Do
this quickly and be persistent. Ask to speak with higher-level support/etc.
Tell them what you are considering and why and
ask what will they do to rectify the situation for you...
Keep demanding to be transferred - if you cannot understand someone, etc -
have them change you to someone you can understand.
This is *not* a negotiation. You are the customer and if something is broke
and they are under contract (Warranty) - you have every right to demand
satisfaction.
I'm guessing you purchased the Dell with a single year of warranty 'to save
money'?
Were the repairs you mentioned completed quickly and done in a manner you
feel fixed said issues?
Are you saying you cannot purchase a warranty extension (does it say your
Service Tag is ineligible?)
What is your current warranty status?
http://support.euro.dell.com/suppor...info/en/details?~ck=ln&c=uk&l=en&lnki=1&s=gen