Dell driver update has disabled my DVD drives!

  • Thread starter Thread starter Nigel Andrews
  • Start date Start date
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Nigel Andrews

I have applied some updates from the Dell site which have rendered my
DVD-ROM and DVD-RAM unusable!
Dell can only offer the suggestion to do a restore which will lose other OK
changes I have made, and I'm not sure it will fix it anyway! This is a bit
sharp since they recommend the drivers for my PC based on the service tag.

I have installed :-
R96614.EXE Intel Chipset Software Installation Utility
DE051A01.EXE Dell Dimension System BIOS A01
R104418.EXE Dell Desktop System Software
R113511.EXE Sonic Solutions DLA 5.x
R111408.EXE Dell Dell Support 3.1

So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA
5.x but no improvement. I suspect the Chipset is the cause but have no way
to uninstall that.

The drives don't show in Explorer or My Computer.
In Device Manager the show with exclamation marks.
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)"

I have tried uninstalling the drives with no luck and if I apply the device
drivers the prompt says "No drive not found!!"


Any clues would be very welcome.

Thank-you

Nigel
 
Nigel said:
I have applied some updates from the Dell site which have rendered my
DVD-ROM and DVD-RAM unusable!
Dell can only offer the suggestion to do a restore which will lose other OK
changes I have made, and I'm not sure it will fix it anyway! This is a bit
sharp since they recommend the drivers for my PC based on the service tag.

I have installed :-
R96614.EXE Intel Chipset Software Installation Utility
DE051A01.EXE Dell Dimension System BIOS A01
R104418.EXE Dell Desktop System Software
R113511.EXE Sonic Solutions DLA 5.x
R111408.EXE Dell Dell Support 3.1

So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA
5.x but no improvement. I suspect the Chipset is the cause but have no way
to uninstall that.

The drives don't show in Explorer or My Computer.
In Device Manager the show with exclamation marks.
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)"

I have tried uninstalling the drives with no luck and if I apply the device
drivers the prompt says "No drive not found!!"


Any clues would be very welcome.

Thank-you

Nigel
Click to expand...

Boot into BIOS setup and check the settings for the drives - all drives
and other configurable settings. Your updating BIOS and then reverting
has possibly defaulted the BIOS settings. Additionally, were there
specific instructions for installing the chipset drivers - like in Safe
Mode, etc. ARE your IDE ATA/ATAPI primary and secondary controller IDs
consistent with the chipset in Device Manager? Are the DMA modes set
correctly? See this site: http://www.md4pc.com/questions/62.htm

Q
 
Q,

Thanks for that quick response.

I will re-boot later and check the BIOS settings. I had assumed, as there
were no special instructions either for the chipset or the BIOS upgrades
that they would pick up the existing settings. The DVD drives are the only
devices that have failed.
I might also have expected that Dell would have known this answer - NO
scratch, that I have dealt with Helpdesks before!!

Thanks
Nigel
 
Q,

I have checked that

The config shows the Primary master as the only harddrive
Primary slave Off
Secondary Master CD-ROM (opening that showed the correct DVD device
identity)
Secondary slave (was set to Off) after setting to Auto and rebooting it now
also shows CD-ROM and the correct second DVD drive identity
IDE Drive UMA is On

There were no DMA settings that I could find

I looked in Device Manager (btw the DVD drives shows the same error code as
before) but I cannot see the Chipset listed so cannot say how the
controllers are set.
Does this give you anymore clues?

Thanks again
Nigel
 
Nigel Andrews said:
I have applied some updates from the Dell site which have rendered my
DVD-ROM and DVD-RAM unusable!
Dell can only offer the suggestion to do a restore which will lose other
OK
changes I have made, and I'm not sure it will fix it anyway! This is a bit
sharp since they recommend the drivers for my PC based on the service tag.

I have installed :-
R96614.EXE Intel Chipset Software Installation Utility
DE051A01.EXE Dell Dimension System BIOS A01
R104418.EXE Dell Desktop System Software
R113511.EXE Sonic Solutions DLA 5.x
R111408.EXE Dell Dell Support 3.1

So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA
5.x but no improvement. I suspect the Chipset is the cause but have no way
to uninstall that.

The drives don't show in Explorer or My Computer.
In Device Manager the show with exclamation marks.
"Windows cannot load the device driver for this hardware. The driver may
be
corrupted or missing. (Code 39)"

I have tried uninstalling the drives with no luck and if I apply the
device
drivers the prompt says "No drive not found!!"


Any clues would be very welcome.

Thank-you
Click to expand...

I've come across this loads of times. Usually a conflict between itunes and
record now causes it.
Run through registry fix from:
http://support.microsoft.com/?kbid=314060
restart and drives should be back again. I think latest itunes possibly
doesn't do this...

-JP
 
JP,

Spot on!!! Chalk up another success!!

I am very grateful for your help in this, but no credit to Dell.
I wonder what caused it - R113511.EXE Sonic Solutions DLA 5.x, I wouldn't
be surprised.

Thanks again

Nigel
 
Nigel Andrews said:
JP,

Spot on!!! Chalk up another success!!

I am very grateful for your help in this, but no credit to Dell.
I wonder what caused it - R113511.EXE Sonic Solutions DLA 5.x, I wouldn't
be surprised.

Thanks again

Nigel
Click to expand...

Glad to help :)

-JP
 
JP,

Spot on!!! Chalk up another success!!

I am very grateful for your help in this, but no credit to Dell.
I wonder what caused it - R113511.EXE Sonic Solutions DLA 5.x, I wouldn't
be surprised.

Thanks again

Nigel
Click to expand...


This reminds me of certain content control measures that put
a filter inbetween the drivers and hardware (a very sneaky
undesirable thing, IMO). Then when one uninstalls one of
the key elements, it breaks the (hardware working, usually
an optical drive). Maybe the installation of the intel
chipset driver did just that, but it wasn't the chipset
drivers' fault then, it was the malware installed
previously.
 
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