Kewl. Thanks, Larry!
Tom
:
: I am a Dell employee, and the job of my team is to post in reply to
: people that are having problems such as this with Dell computers. You
: can get more information about my team here
: (
http://direct2dell.com/one2one/archive/2006/11/19/3648.aspx and I'm
: the guy in the black shirt in the front row).
:
: Currently we are not able to post directly to usenet (I'm still trying
: to get IT to open that up for my team). My post on this thread is
: through a web-to-usenet site,
:
http://forums.techarena.in/showthread.php?t=927379, as that is where
: our data service "found" the original post. Because the site is
: posting it to the newsgroup you are seeing non-Dell information.
:
: As for how to get the computer fixed, calling into Dell technical
: support is the best way to do so. I offered my assistance because some
: people would rather not call and he has already posted on the internet
: about the problem. Whether he contacts me, or calls support is
: entirely up to him. If he has any doubts about my authenticity I
: recommend he look up the number for tech support (found on the Dell
: website) and call them. Whether he gets help from me or someone else
: is irrelevant to me, as long as he gets the help he needs to get the
: problem resolved.
:
: Larry
: Dell Customer Advocate
:
:
:
: 'Tom [Pepper Wrote:
: > Willett;3583319']Interesting records from the "Dell" guy:
: >
: > IP address: 207.58.143.175
: > Reverse DNS: hostname.techarena.in.
: > Reverse DNS authenticity: [Could be forged: hostname
: > hostname.techarena.in. does not exist]
: > ASN: 25847
: > ASN Name: SERVINT
: > IP range connectivity: 5
: > Registrar (per ASN): ARIN
: > Country (per IP registrar): US [United States]
: > Country Currency: USD [United States Dollars]
: > Country IP Range: 207.56.0.0 to 207.59.255.255
: > Country fraud profile: Normal
: > City (per outside source): Mc Lean, Virginia
: > Country (per outside source): US [United States]
: > Private (internal) IP? No
: > IP address registrar: whois.arin.net
: > Known Proxy? No
: > Link for WHOIS: 207.58.143.175
: >
: > : > : Don't know where you came from but you answered information to the
: > wrong
: > : person as I'm a responder to the OP and not the person with the
: > problem.
: > : Since this came from a NON-DELL site and you responded to the wrong
: > person,
: > : I would be very cautious about having the OP contact you for any
: > repair.
: > :
: > : TO THE OP: What I originally said holds true. You need to contact
: > Dell
: > : Technical Support at the telephone number provided with your
: > system's
: > : documentation. Be very cautious of this person's post in reference
: > to him
: > : arranging tech support.
: > :
: > :
: > :
: > :
: > : : > : >
: > : > LVTravel;3581277 Wrote:
: > : >> Time to contact Dell for their expert support on your system.
: > Sounds
: > : >> like
: > : >> you may have broken or bent pins or wires in the laptop.
: > : >>
: > : >>
: > : >> : > : >> > I'm having an issue where I am unable to cold/warm/hot dock my
: > laptop
: > : >> on
: > : >> > the
: > : >> > Dell docking station. It has worked fine for over a year, but
: > now
: > : >> I'm
: > : >> > getting
: > : >> > the following symptoms when I hook it up:
: > : >> >
: > : >> > 1) Does not recognize keyboard
: > : >> > 2) Does not recognize NIC / network connection
: > : >> > 3) Docking station power and docking buttons not working
: > : >> > 4) Speakers hooked up to docking station not recognized
: > : >> >
: > : >> > As a test, I used another docking station (this is at a work
: > : >> environment
: > : >> > with all of the same setups) and had the same issue, however
: > the
: > : >> docking
: > : >> > station was working fine for the other person. When I dock, it
: > does
: > : >> > recognize
: > : >> > the power connected to the the docking station, however. It
: > will
: > : >> also
: > : >> > recognize the monitor attached, strangely enough when coming out
: > of
: > : >> > hibernate
: > : >> > mode.
: > : >> >
: > : >> > Laptop Model: Dell 610
: > : >> > Op Sys: Windows XP Professional (Corporate version)
: > : >> > Rights: Power user
: > : >> >
: > : >> > Any help would be much appreciated!
: > : >
: > : > From what you describe, it is either the dock or the docking port
: > that
: > : > is the problem. Unfortunately, if your system has the same problem
: > on
: > : > two different docks, and you know at least one of the docks works
: > for
: > : > the other person, then the problem is probably going to be with
: > the
: > : > docking port on the motherboard (bottom of the notebook).
: > : >
: > : > Some additional troubleshooting you could do:
: > : > -) Test the monitor/keyboard/mouse/network directly connected to
: > the
: > : > computer to see if they work.
: > : > -) Have a working C-series Latitude tested on your dock to verify
: > the
: > : > problem is not there, but with your notebook (you did the other
: > half of
: > : > this test already when you tried your computer on another dock
: > known to
: > : > work).
: > : >
: > : > If your computer is still in warranty then this will be easily
: > fixed by
: > : > either contacting me via PM or calling into Dell technical support
: > to
: > : > get the required service set up. If your computer is not in
: > warranty
: > : > we can still set up the service (an Out of Warranty Repair) but
: > you
: > : > would have to pay for the technician and/or parts that get sent
: > out.
: > : >
: > : > If you have any questions for me about troubleshooting the problem,
: > the
: > : > system, or what is needed for the repair (in or out of warranty)
: > I'll be
: > : > happy to help in any way I can.
: > : >
: > : > Larry
: > : > Dell Customer Advocate
: > : >
: > : >
: > : > --
: > : > DellCA
: > : >
: > ------------------------------------------------------------------------
: > : > DellCA's Profile:
: >
http://forums.techarena.in/member.php?userid=20193
: > : > View this thread:
: >
http://forums.techarena.in/showthread.php?t=927379
: > : >
: > : >
http://forums.techarena.in
: > : >
: > :
: > :
:
:
: --
: DellCA
: ------------------------------------------------------------------------
: DellCA's Profile:
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: View this thread:
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:
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