Deleting registry entries

  • Thread starter Thread starter BUB 209
  • Start date Start date
B

BUB 209

Using Norton AV on the home computer, I have been trying to get rid of
some adware in WinXP Pro. Norton found but couldn't delete or disable
the files it found using the wizard, so I clicked on the file and got specific
instructions. I've never tried to mess with the registry so I approached that
part with caution, deciding to run regedit and at least try to find the code
they were describing. What are the possible reasons, assuming I followed the
instructions exactly, that the code described on the Norton website wasn't
where they said it would be?
 
BUB said:
Using Norton AV on the home computer, I have been trying to get rid of
some adware in WinXP Pro. Norton found but couldn't delete or disable
the files it found using the wizard, so I clicked on the file and got specific
instructions. I've never tried to mess with the registry so I approached that
part with caution, deciding to run regedit and at least try to find the code
they were describing. What are the possible reasons, assuming I followed the
instructions exactly, that the code described on the Norton website wasn't
where they said it would be?
Click to expand...

Please be more specific.
Otherwise, WAG:
- instructions describe "ABC" and your PC has "XYZ"
- instructions describe "ABC.X" (variant "X") and your PC has
"ABC.Y"

J
 
It is probably in your Restore. Many times you have to 'disable' your
Restore and then let Norton fix it.
 
BUB 209 said:
Using Norton AV on the home computer, I have been trying to get rid of
some adware in WinXP Pro. Norton found but couldn't delete or disable
the files it found using the wizard, so I clicked on the file and got specific
instructions. I've never tried to mess with the registry so I approached that
part with caution, deciding to run regedit and at least try to find the code
they were describing. What are the possible reasons, assuming I followed the
instructions exactly, that the code described on the Norton website wasn't
where they said it would be?
Click to expand...

A misidentification of the specific malware (adware) version?
Sometimes a newer version of a malware has enough of the
older strings within it to cause the detection program to identify
the newer *as* the older. If this happens, the removal specifics
might not mesh with what you observe.
 
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