Deleting email messages in Outlook

  • Thread starter Thread starter GaryT
  • Start date Start date
G

GaryT

I'm using M/S Outlook 2000 V. 9.0.0.2711

I've been having no trouble for the past 3 years or so but now when I try to
delete a message from my inbox I get a message that reads "The messaging
interface has returned an unknown error. If the problem persists, restart
Outlook."

Restarting Outlook does not solve the problem nor does rebooting the
computer. I've run my virus scan but nothing came up.

What should I do now?
 
First thing to try is to run ScanPST.EXE on your PST file to see if it's
damaged
 
GT said:
OK, how do I do that?
Click to expand...

Start using Microsoft's huge support knowledgebase when you have
problems with Microsoft products.

scanpst:
http://support.microsoft.com/search...canpst&catalog=LCID=1033&1033comm=1&spid=2557

your error message:
http://support.microsoft.com/search...+error&catalog=LCID=1033&1033comm=1&spid=2557

What did you install now that changed your software environment? Do you
run regular backups from which you could restore your .pst file? If you
don't do backups, you deem your data as trivial or reproducible.
 
Search for scanpst.exe using Windows search. Then point it to your .pst file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, GT asked:

| OK, how do I do that?
|
| "Vince Averello [MVP-Outlook]" wrote:
|
|| First thing to try is to run ScanPST.EXE on your PST file to see if
|| it's damaged
||
|| ||| I'm using M/S Outlook 2000 V. 9.0.0.2711
|||
||| I've been having no trouble for the past 3 years or so but now when
||| I try to
||| delete a message from my inbox I get a message that reads "The
||| messaging interface has returned an unknown error. If the problem
||| persists, restart Outlook."
|||
||| Restarting Outlook does not solve the problem nor does rebooting the
||| computer. I've run my virus scan but nothing came up.
|||
||| What should I do now?
 
Thank you for your help. It was as simple as clearing out a bunch of deleted
messages (about 2 year's worth) from my deleted items box.
 
GT said:
Thank you for your help. It was as simple as clearing out a bunch of deleted
messages (about 2 year's worth) from my deleted items box.
Click to expand...

Did you follow by compacting your message store (.pst file)? Deleting
messages does not physically remove them from the file, and perhaps your
file was getting to large (close to the 1.87GB limit).
 
I am having the same problem as GaryT. I ran scanpst.exe - no change. I
upgraded from Outlook 2002 to Office 2007 - no change. I can not use
permanent delete on the emails but I can empty the delete folder, which I
have done. I still can't delete any message older than May 5. Newer ones
delete just fine. Any suggestions?
Marcie Berman
 
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