Deleted Messages Stay in In-Box

  • Thread starter Thread starter Robin Evans
  • Start date Start date
R

Robin Evans

My in-box is a subfolder of an "IMAP store" and I am
having trouble formatting the box. When I read and delete
a message, instead of having the message move to
the "Deleted Items" folder, they stay in the in-box with a
line through them. I can click something and drag it to
the "Deleted Items" folder, but then I just end up with
two copies of the email - one in the "Deleted Items"
folder and one in the in-box.

I can filter the in-box not to show deleted e-mails, but
it would be better if they would just move when I deleted
them. I have looked through the "Options" as well as
the "Message Rules Wizard" but I cannot find anything that
will help.

I would also like any replys I make to e-mails sent to me
to show up in the "Sent Items" folder, but that is not
happening either.

Any help anyone could offer would be great. Thanks!

Robin Evans
Stewardship Coordinator
St. Gregory College Preparatory School
(e-mail address removed)
 
What you're seeing is the IMAP model for deletion. Personally I hate it,
but that's the way the Internet standards for IMAP are designed. To make
those crossed-out messages go away, you'll have to go to Edit -> Purge
Deleted Messages. You can use Tools -> Customize to add this menu item to
your toolbar so that you're not always having to open the menu to purge.

As to moving a message you send to Sent Items on the server, you can use
Tools -> Rules and Alerts... to create a rule that moves a copy of all sent
messages to a folder on your server.
 
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