deleted letter threads. how do I reverse this?

  • Thread starter Thread starter Heather Smith
  • Start date Start date
H

Heather Smith

I have a user whose mail is not showing up. It's showing up in webmail
but not his outlook inbox. he said this started 2 weeks ago.

this is what he said...
i think it started when i logged on once and suddenly everything
disappeared. i logged back on and syncrhonized and it all came back.
but a few days after that i got some popup message a few times that
asked if i wanted to delete letter strings along with a message or
somethign, which i finally said yes to. no idea what that did, but it
might hide everything back and forth with a given subject line.

he later said that he thinks the "letter strings' was really "letter threads"
but didn't have the exact error message.

Any clue about this?

thanks
 
Try changing the view on his mailbox in Outlook. Make sure is is set to
display all messages. Reset the views if neccesary.

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-----
I have a user whose mail is not showing up. It's showing up in webmail
but not his outlook inbox. he said this started 2 weeks ago.

this is what he said...
i think it started when i logged on once and suddenly everything
disappeared. i logged back on and syncrhonized and it all came back.
but a few days after that i got some popup message a few times that
asked if i wanted to delete letter strings along with a message or
somethign, which i finally said yes to. no idea what that did, but it
might hide everything back and forth with a given subject line.

he later said that he thinks the "letter strings' was really "letter
threads"
but didn't have the exact error message.

Any clue about this?

thanks
 
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