KenM said:
I thought this issue had been addressed in updates after the sp3 release but,
even with duo 3g processors and 4g of ram the helpsvc.exe causes the cpu to
run 90-100% for long periods and ... any new advice ?
Description of the My Computer Information Tool in Help and Support
http://support.microsoft.com/default.aspx?scid=kb;en-us;308920
To reinstall the Help and Support by browsing to the following file:
C:\Windows\inf\pchealth.inf Right click on the Inf file and select from the
drop down list install then Reboot your machine, does it help?
Hot Fix
http://support.microsoft.com/?kbid=839017
<Q> from
http://blogs.msdn.com/cyrusn/archive/2004/05/31/145044.aspx
To resolve this issue:
1. It is important to note if you have recently made alterations to your
computer before this problem occurred, or if the Help and Support Center
ever worked correctly. If you have recently made alterations to your
computer before this problem occurred, try to undo the changes you made or
uninstall the hardware or software that could have caused the issue. After
you do so, test to determine if the issue is resolved, and if it is, skip
the remaining steps. If the issue is not resolved, continue to the next
step.
2. Remove the .cab files from the Packagestore folder, and then rebuild the
original Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
where windir is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press
ENTER.
e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
f. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task
Manager. Click the Processes tab, click the process you want to stop, and
then click End Process.
g. At the command prompt, type "net start helpsvc" (without the
quotation marks), and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip
to the next step. If the Help and Support Center has been customized by an
OEM, completely refresh the Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
where windir is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.
e. Type "cd binaries" (without the quotation marks), and then press
ENTER.
f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
g. Type "start /w helpsvc /register" (without the quotation marks), and
then press ENTER.
h. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task
Manager. Click the Processes tab, click the process you want to stop, and
then click End Process.
i. At the command prompt, type "net start helpsvc" (without the
quotation marks), and then press ENTER.
NOTE: The preceding procedure should not negatively affect an
OEM-customized Help and Support Center. However, it does remove any other
..cab files from the Packstorage folder, such as the Windows XP support
tools (which adds their table of contents into the Help and Support
Center).
4. If the preceding steps do not resolve the issue, use the Windows XP
CD-ROM to start your computer, and then run a repair (in-place upgrade)
installation.
Please be aware that even with SP2, the problem may still exist (40% chance
of this).
If your in the u contact microsoft give them this case# SRQ050625600160
The problem still may exist because of problems with the Help file in
c:/windows/prefact/ (cant remember the file name but its help sumin .exe) as
well as problems in c:/windows/inf folder and the c:/windows/ime
there are 4 causes for problem...
1 - when installing pc o.s. the setup installed wrong code
2 - corruption of files
3 - windows xp no sp and windows xp sp1 upgraders to sp2 may have had a
configuration error when updating causing conflicts
4 - the svchost is corrupted or damaged
</Q>
235-Restore Help and Support Service
http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg
HTH
nass
