Defender service error during installation

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G

Guest

Hi people!
I'm trying to install Windows Defender 2 on a Windows 2000 (latest
servicepack and hotfixes), but installation fails with the following message:

Service 'Windows Defender Service' (WinDefend) failed to start.

When I manually try to start the Windows Defender Service it returns the
following error:

Could not start the Windows Defender Service on Local Computer. Error
2147942402: The system cannot find the file specified

The registry key for the service
(HKEY_LOCAL_MACHINES\SYSTEM\ContrlSet001\Services\WinDefend shows the
ImagePath key to be "C:\Program Files\Windows Defender\MsMpEng.exe" and the
file is present on the system on that location...
I'm lost, who can help me here?
Kindest Regards,
Eric
 
Hello PietS,

To install Windows Defender, you must be logged on as Administrator.

The Windows Defender service depends on RPC--so be sure that RPC is not
disabled
--
I'd recommend re-downloading, and saving to a known location--like the
desktop.
After the download is complete, disable real-time protection by your
antivirus for long enough to do the installation.

I hope this post is helpful.

Please , rate the pºsts.

Еиçеl
 
Hi, Engel, Your link for tweak xp services is getting redirected to that
site's main page. Can you post a link to the specific information?
 
I'm getting the same problem on same OS and service packs, on a number of
computers.

RPC is enabled and i am an administrator.

James
 
Hi Engel!
Same as James here: Remote Procedure Call service is started and I am logged
on as administrator. I ran the setup again with Mc Affee Virusscan 8.0
disabled, but same result: 2147942402: The system cannot find the file
specified
Kind regards,
Eric
 
Hi Engel!
What has that KB article got to do with my problem???
It's about "The Internet Connection Wizard was interrupted because of an
error or user intervention" error message when you run the Internet
Connection Wizard" while I receive the "2147942402: The system cannot find
the file specified" error when the WD installer tries to start the Windefend
service!!!!
Kind regards,
Eric
 
There is likely more at play here than running as an admin and RPC started.
Can you tell me if you run any lockdown scripts or anything of that sort
which would tighten up registry permissions?

--
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
 
Hi Steve (and all others on this thead)!
Checkout the post "WinDefend Service Failed to start - FIX!?" posted on May
9th. It solved my problem on Windows 2000!!!
Kindest regards,
Eric

Steve Dodson said:
There is likely more at play here than running as an admin and RPC started.
Can you tell me if you run any lockdown scripts or anything of that sort
which would tighten up registry permissions?

--
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
James said:
I'm getting the same problem on same OS and service packs, on a number of
computers.

RPC is enabled and i am an administrator.

James
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