Hello Daphne,
Have you looked at the event log? Anything recorded around the hang?
The content of a particular file apparently caused this behavior
The following steps are much efective if are done in safe mode.
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First remove all temporarily junk.
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Enable Hidden Files and folder's.
To enable hidden files and folders Go to task bar, click Start > My Computer.
On the Tools menu, click Folder Options.
On the View tab, uncheck Hide file extensions for known file types.
Make sure that 'Show hidden files and folders' is enabled.
Display the contents of system folders' is checked & 'Hide extentions for
known file types ' is not checked then press ªpply.
You can set this back later by opening the same page and pressing 'restore
defaults' then pressing ªpply,
HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339
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Clear prefetch files by going to Start menu and Run and typing prefetch, and
then click OK.
The problem is that many spyware/malware/virus/Trojan (you get the idea)
writers use it to cause their programs to get respawned the moment you launch
the app whose prefetch data is linked to the code placed there by the
infection.
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Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files, and included all off line content.
Then also go to Start menu and Run and type (with %)
%temp%
and clear that fºlder. Also go to Start menu and Run and type:
%windir%\temp
and clear that folder.
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Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders; and
c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm
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OR
Try with CCleaner and or HDCleaner for a more thorough cleaning, running in
safe mºde.
CCleaner -
http://www.ccleaner.com
http://www.ccleaner.com/downloadbuilds.asp
There are 3 builds available.
1. Standard Build also includes the Yahoo Toolbar but that can be
UNcheckmarked during the installation if you so desire.
2. Basic does NOT include the Toolbar
3. Slim also does NOT include the Toolbar and is English only.
Note, When you install CCleaner, uncheck the Yahoo toolbar option.
Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.
Note: uncheck Windows Defender in the applications.
Do a scan with all the check marks on.
Open CCleaner and press "Windows" "Applications" and Run Cleaner from the
menu choose 'Issues' and then press scan for issues, Repair any fºund, until
you get “0 bytes to be removedâ€.
CCleaner even has a built-in Registry Cleaner. It's not the best (not
CCleaner's main function), but it will find invalid registry entries that
most Registry Cleaners will not. Unlike the Disk Cleaners with a Registry
Cleaner, CCleaner does really fast scanning for Registry Issues. The reason
is CCleaner doesn't want to effect Windows performance or effect any
applications. It's better to be safe than sorry!
The first time you run CCleaner's Issues scanner you'll have to keep running
it back-to-back until it finds nothing.
One scenario is a registry key may only be a reference pointing to a
completely different location in the registry and when it's removed then that
reference link is also noticed as being invalid on a subsequent scan. It's
generally a good idea to keep running the Issues scan until nothing is
listed.
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For power users:
http://home.tiscali.de/zdata/hdcleaner_e.htm
Please read for more instructions in Review at MajorGeeks
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Run chkdsk /f
for quick scan,
OR
chkdsk /r
for extended scanning
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Reboot
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Start menu and Run and typing sfc /scannow
You will need to get your XP CD
Now, try to update, if no dice. Try to rename on safe mode again
I hope this post is helpful.
Let us know how it works ºut.
Еиçеl
--
HUNGER
There's no sauce in the world like hunger.------Cervantes
