Go to Office Button (top left)
Word Options (bottom right)
Advanced tab
Scroll down to SHOW DOCUMENT CONTENT
Uncheck "Show text Boundaries" if it is checked.
This was not the answer. "Show text boundaries" was already unchecked.
I searched through the other discussions and found where someone had the
same problem and was given direction to change the normal.doc template to
NormalX.dotm. That worked! Thank you for responding. I appreciate the help.