Default Account Issue

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Guest

I searched the discussions for information on this issue, but didn't find an
exact answer. My apologies if it has already been answered and I just haven't
found it yet.

I have a few users with multiple email accounts. One is a POP3 account and
the other is an Exchange Server. The POP3 is the default account. Most of the
time, when they create a new mail message, the message goes out using the
POP3 account (as it should). Sometimes, however, new messages (not replies or
forwards) will try to go out using the Exchange Server.

I have a few questions regarding this:

1) I have heard that if Outlook encounters an error while trying to send
through the default account, it will simply move on to the next and try to
send with it. Is this true?
2) Is there any way to force Outlook to only send through the POP3 account?
(The Exchange Server is used for storage and public folder access only and if
I could remove it, leaving only the POP3 account, I would, but using PST
files for storage is out of the question due to the need for central
management and auditing).
3) Is there any way to set an Exchange Account to be storage only and to
specify that message not be sent through it?

Any help is appreciated.
 
What version of Outlook are you all using, and if 98 or 2000, what mail
support mode? If you're not sure, look at the second line of Help | About
Microsoft Outlook -- it should say "Internet Mail Only" or
"Corporate/Workgroup". (Outlook 97, 2002, and 2003 don't have separate
modes.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
 
Outlook 2002 in Corporate/Workgroup mode.

The Exchange Server is Exchange 2003. It is used only for storage and to
share public folders that contain global contacts and other information.
 
I've heard of this happening with other versions of Outlook but not with
2002. Do you have all the latest Office and Windows updates applied to these
machines?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
 
Well, I'm really not an Exchange expert...the best I can suggest is that you
create new profiles for the users that are having this issue and hope that
solves the problem. As far as I know, in Outlook 2002, there are no known
issues with Exchange taking over from a POP3/SMTP default account when a
message is sent, but that's only as far as I know. :-)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
 
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