G
Guest
Microsoft AntiSpyware detects and deletes this adware, but it always comes
back.
back.
G
Guest
Hello Brad;
Steps to take if you have spyware that is not removed by Microsoft Windows
AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can anªlyze quickly.
Have you tried these operations running in safe mºde?
In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.
Update both Microsoft Antispyware and your antivirus applicªtion.
Shut down the computer and turn off the power. Wait for at least 30 seconds,
and then restart the computer in Safe mode or VGA mºde.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.
Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectories).
http://www.mvps.org/winhelp2002/delcache.htm
You can clear prefetch files by going to Start menu and Run and typing
prefetch, and then click OK.
Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html
3) Do full deep scans with Microsoft Antispyware. Repeat scanning until a
complete scan comes through clean. Ditto with the ªntivirus.
Let us know how it works ºut.
Good luck
Engel
..
Steps to take if you have spyware that is not removed by Microsoft Windows
AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can anªlyze quickly.
Have you tried these operations running in safe mºde?
In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.
Update both Microsoft Antispyware and your antivirus applicªtion.
Shut down the computer and turn off the power. Wait for at least 30 seconds,
and then restart the computer in Safe mode or VGA mºde.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.
Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectories).
http://www.mvps.org/winhelp2002/delcache.htm
You can clear prefetch files by going to Start menu and Run and typing
prefetch, and then click OK.
Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html
3) Do full deep scans with Microsoft Antispyware. Repeat scanning until a
complete scan comes through clean. Ditto with the ªntivirus.
Let us know how it works ºut.
Good luck
Engel
..
G
Guest
Hi There
Here's a couple of solutions :
First the obvious one
Goto Add/Remove screen (Start Menu > Control Panel > Add/Remove Programs )
and remove DealHelper (dealhlpr) if listed
Second is to get out the big guns and see if it can survive the attack
Ad-aware can remove alot of variants of this and MSAS may be able to in safe
mode but this is just to provide you with a few options in case you have any
problems.
Download Ad-Aware SE
Please download Ad-Aware SE from here:
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html
Install Ad-Aware and run it. In the bottom-right hand corner, click "Check
for updates now". Click "Connect" to download the newest reference file, Then
exit Ad-Aware.
Download Ewido Security Suite
download, install, and update the free version of ewido security suite
http://www.ewido.net/en/download/
When installing, under "Additional Options" uncheck "Install background
guard" and "Install scan via context menu". Click on update in the left menu,
then click the Start update button. After the update finishes close Ewido
Download Ccleaner
http://download.ccleaner.com/download124bin.asp
Install Then close
Reboot into safe mode (Reboot and keep tapping F8 then choose safe mode from
the list)
Once in safe mode run Ewido again.
From the main menu click on 'scanner' then click 'Complete System Scan'
When ewido finds something, it will pop up a notification. Select "Remove"
and check the boxes "Perform action with all infections" and "Create
encrypted backup" then click on ok.When the scan finishes, click on "Save
Report" and save it to your desktop or c:/drive incase you need it again.
Run Ad-Aware SE followed by MS Antispy and remove anything found
Run Ccleaner and press "Run Cleaner"
Reboot back to normal mode,
Regards
Andy
Here's a couple of solutions :
First the obvious one
Goto Add/Remove screen (Start Menu > Control Panel > Add/Remove Programs )
and remove DealHelper (dealhlpr) if listed
Second is to get out the big guns and see if it can survive the attack
Ad-aware can remove alot of variants of this and MSAS may be able to in safe
mode but this is just to provide you with a few options in case you have any
problems.
Download Ad-Aware SE
Please download Ad-Aware SE from here:
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html
Install Ad-Aware and run it. In the bottom-right hand corner, click "Check
for updates now". Click "Connect" to download the newest reference file, Then
exit Ad-Aware.
Download Ewido Security Suite
download, install, and update the free version of ewido security suite
http://www.ewido.net/en/download/
When installing, under "Additional Options" uncheck "Install background
guard" and "Install scan via context menu". Click on update in the left menu,
then click the Start update button. After the update finishes close Ewido
Download Ccleaner
http://download.ccleaner.com/download124bin.asp
Install Then close
Reboot into safe mode (Reboot and keep tapping F8 then choose safe mode from
the list)
Once in safe mode run Ewido again.
From the main menu click on 'scanner' then click 'Complete System Scan'
When ewido finds something, it will pop up a notification. Select "Remove"
and check the boxes "Perform action with all infections" and "Create
encrypted backup" then click on ok.When the scan finishes, click on "Save
Report" and save it to your desktop or c:/drive incase you need it again.
Run Ad-Aware SE followed by MS Antispy and remove anything found
Run Ccleaner and press "Run Cleaner"
Reboot back to normal mode,
Regards
Andy