You could start by using one of my CRM templates. I have two versions, one
geared for Access 2003 and earlier and one geared for Access2007.
One is an "account" based CRM and one is a "contact" based CRM. I would
assume with tanning you would use more of a contact based approach (the 2007
version is setup like this, it's also the one I like better). I also have
an Access product for donation management which has the fundamentals of a
contact based CRM but adds on donation, pledge, campaign and event
management. This product might give you some ideas. It does some nice
things like email templates, word document merging, advanced
filtering/queries, etc....
These templates are "open" source code that can then be added/changed to
work with what you want to track and functionality you need.
Some questions might be:
- Are you just trying to use it for existing customers and tracking services
performed and billing?
- Are you trying to use it for lead management (trying to get new
customers)?
- Do you have employees and you are using the database to track their
schedules?
Lots of other possible things you could do.
Note: I am an experienced Access developer and even these templates/products
did take some time to develop.
You might want to consider hiring someone to create at least your basic
system and then use your Access skills to tweak it a bit.
Access is not like Excel you should understand the access product, have
relational design skills and have VBA skills if you want to make a database
that is critical in your business.
Buying a system "off the shelf" is also an option. Pros and cons each way.
Feel free to give me a call if you need any advise. I'm wrapping up two CRM
related client projects this weekend so my schedule might be free next week?
My two cents,
Mark Andrews
RPT Software
http://www.rptsoftware.com
http://www.donationmanagementsoftware.com