J
John Dalberg
I have to say that D-Link the makers of routers and other network hardware
offers one of the worst tech support a company offers.
Yesterday I wasted two hours trying to get some help. I spoke with 4
different "tech" people who were totally useless, 3 of whom disconnected me
on purpose!!
Everytime I call in, I had to wait for at least 20 minutes before someone
answered. Their system can't tell you how long you'll be waiting.
You keep getting a message about their heavy volume of calls and yak yak
yak about their products nonstop ntil you're fed up with their pitches.
They need to improve thier phone system.
The first person took some information from me, I explained my problem..
tech person told me to hold .. ok.. then I was disconntected. I guess he
can't help!
Second support person told me that my D-Link DCS-900W wireless camera is
not a webcam and it's a security camera which can't be used over the web.
WHAT!!?? So I asked him what webcam camera can I use. He told me he doesn't
know and gave me a presales phone number. This is one clueless person that
D-Link hired. What kind of a tech person who doesn't know what his company
offers and his job is to support the products!!? I mean at least he should
know the wireless category of products because that's what I chose on the
phone system.
The third person was a female tech support. She took some info and when I
tried to explain my problem.. she rudely says WHAT!. Puts me on hold.. Then
I find out I am back in the waiting queue, WTF!!!!! Waited for another 20
minutes.. the fourth guy comes up.. here we go again.. the same
routine...asked me if I called before. These guys might have tagged me or
something in their database or something, so I said no I didn't call
before, they guys asks for my phone number so I give them my cell number
just to start fresh and the guy puts me on hold and I get disconnected. I
couldn't believe it. They did it again. At this point I AM FURIOUS. What's
going on is no coincedence.
These people lack the basic communications and technical skills to offer
proper help.
To D-LINK: You're an aweful company. I hope you go out of business due to
very poor customer support skills. I am going to return your products to
the store... and hopefully this will increase your costs and I hope many
people do the same. I will never buy anything from you again and we'll
shop for Linksys even if they are more expensive.
D-Link.. I hope people do not buy your products and I truely hope that you
lose some potential customers due to my posting of this bad experience on
the web. I wasted hours and you caused me stress and frustration and this
is my payback to you.
You need to put more resources on customer support. Your big volume of
phone calls must be due to bad products and support.
Hanging up on people like this is rude. You probably hire low paid tech
people who have no interest in providing any support and they are going
through the phone calls by disconnecting people.
John Dalberg
offers one of the worst tech support a company offers.
Yesterday I wasted two hours trying to get some help. I spoke with 4
different "tech" people who were totally useless, 3 of whom disconnected me
on purpose!!
Everytime I call in, I had to wait for at least 20 minutes before someone
answered. Their system can't tell you how long you'll be waiting.
You keep getting a message about their heavy volume of calls and yak yak
yak about their products nonstop ntil you're fed up with their pitches.
They need to improve thier phone system.
The first person took some information from me, I explained my problem..
tech person told me to hold .. ok.. then I was disconntected. I guess he
can't help!
Second support person told me that my D-Link DCS-900W wireless camera is
not a webcam and it's a security camera which can't be used over the web.
WHAT!!?? So I asked him what webcam camera can I use. He told me he doesn't
know and gave me a presales phone number. This is one clueless person that
D-Link hired. What kind of a tech person who doesn't know what his company
offers and his job is to support the products!!? I mean at least he should
know the wireless category of products because that's what I chose on the
phone system.
The third person was a female tech support. She took some info and when I
tried to explain my problem.. she rudely says WHAT!. Puts me on hold.. Then
I find out I am back in the waiting queue, WTF!!!!! Waited for another 20
minutes.. the fourth guy comes up.. here we go again.. the same
routine...asked me if I called before. These guys might have tagged me or
something in their database or something, so I said no I didn't call
before, they guys asks for my phone number so I give them my cell number
just to start fresh and the guy puts me on hold and I get disconnected. I
couldn't believe it. They did it again. At this point I AM FURIOUS. What's
going on is no coincedence.
These people lack the basic communications and technical skills to offer
proper help.
To D-LINK: You're an aweful company. I hope you go out of business due to
very poor customer support skills. I am going to return your products to
the store... and hopefully this will increase your costs and I hope many
people do the same. I will never buy anything from you again and we'll
shop for Linksys even if they are more expensive.
D-Link.. I hope people do not buy your products and I truely hope that you
lose some potential customers due to my posting of this bad experience on
the web. I wasted hours and you caused me stress and frustration and this
is my payback to you.
You need to put more resources on customer support. Your big volume of
phone calls must be due to bad products and support.
Hanging up on people like this is rude. You probably hire low paid tech
people who have no interest in providing any support and they are going
through the phone calls by disconnecting people.
John Dalberg