customize toolbars error

  • Thread starter Thread starter Joel Levy
  • Start date Start date
J

Joel Levy

Installed Office xp last week, all ok...this morning go to
customize toolbar and get error msg window that "Outlook
encountered problems and needs to close. Sorry for the
inconvenience.." I have done a Detect and Repair,
Reinstall, and Finally Remove and Reinstall and the
problem still exists. Any ideas how to get Outlook back
working like it should?

TIA
Joel
 
Diane: Thanks BUT...
I found and deleted outcmd.dat and still have problem. If
I choose customize for toolbar options, error msg and
outlook starts over again. any other ideas??

Kinda sucks that one can't really get rid of outlook and
reload from scratch.

TIA, Joel
-----Original Message-----
find and delete outcmd.dat and restart outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30


Joel Levy said:
Installed Office xp last week, all ok...this morning go to
customize toolbar and get error msg window that "Outlook
encountered problems and needs to close. Sorry for the
inconvenience.." I have done a Detect and Repair,
Reinstall, and Finally Remove and Reinstall and the
problem still exists. Any ideas how to get Outlook back
working like it should?

TIA
Joel
Click to expand...


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Click to expand...
 
Since it happens when you try using customize and a new outcmd doesn't fix
it (it really should), I would delete extend.dat and the *.pip files.

What OS are you using and if Windows 2000/XP, are you logged on as an
administrator?

--

Joel Levy said:
Diane: Thanks BUT...
I found and deleted outcmd.dat and still have problem. If
I choose customize for toolbar options, error msg and
outlook starts over again. any other ideas??

Kinda sucks that one can't really get rid of outlook and
reload from scratch.

TIA, Joel
-----Original Message-----
find and delete outcmd.dat and restart outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30


Joel Levy said:
Installed Office xp last week, all ok...this morning go to
customize toolbar and get error msg window that "Outlook
encountered problems and needs to close. Sorry for the
inconvenience.." I have done a Detect and Repair,
Reinstall, and Finally Remove and Reinstall and the
problem still exists. Any ideas how to get Outlook back
working like it should?

TIA
Joel
Click to expand...


.
Click to expand...
Click to expand...
 
Cricket:

Windows XP Pro and yes, logon as admin. Well have now
deleted following files:
outcmd.dat
extend.dat
*.pip

and unfortunately the problem still exists. In Other
Office aps the customize toolbar option works.

Any thing to do next??

TIA,
Joel
-----Original Message-----
Since it happens when you try using customize and a new outcmd doesn't fix
it (it really should), I would delete extend.dat and the *.pip files.

What OS are you using and if Windows 2000/XP, are you logged on as an
administrator?

--

Joel Levy said:
Diane: Thanks BUT...
I found and deleted outcmd.dat and still have problem. If
I choose customize for toolbar options, error msg and
outlook starts over again. any other ideas??

Kinda sucks that one can't really get rid of outlook and
reload from scratch.

TIA, Joel
-----Original Message-----
find and delete outcmd.dat and restart outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30


Installed Office xp last week, all ok...this morning
Click to expand...
go
to
customize toolbar and get error msg window that "Outlook
encountered problems and needs to close. Sorry for the
inconvenience.." I have done a Detect and Repair,
Reinstall, and Finally Remove and Reinstall and the
problem still exists. Any ideas how to get Outlook back
working like it should?

TIA
Joel


.
Click to expand...
Click to expand...


.
Click to expand...
 
Cricket:

Thanks for your help. The problem is generated by
View>Toolbars>Customize. Also found out this morning same
error is generated by Tools>Customize.???Any additional
help??

Thanks again, Joel
-----Original Message-----
I'm stumped... you could try deleting the *.srs for your profile, although
I've only ever seen it cause a crash when you access the Send/Receive menu,
not customize.

--

Joel Levy said:
Cricket:

Windows XP Pro and yes, logon as admin. Well have now
deleted following files:
outcmd.dat
extend.dat
*.pip

and unfortunately the problem still exists. In Other
Office aps the customize toolbar option works.

Any thing to do next??

TIA,
Joel
-----Original Message-----
Since it happens when you try using customize and a new outcmd doesn't fix
it (it really should), I would delete extend.dat and
Click to expand...
the
*.pip files.
What OS are you using and if Windows 2000/XP, are you logged on as an
administrator?
Click to expand...
problem.
If
I choose customize for toolbar options, error msg and
outlook starts over again. any other ideas??

Kinda sucks that one can't really get rid of outlook and
reload from scratch.

TIA, Joel
-----Original Message-----
find and delete outcmd.dat and restart outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?
as_ugroup=microsoft.public.outlook.*&num=30


Installed Office xp last week, all ok...this
Click to expand...
morning
go
to
customize toolbar and get error msg window that "Outlook
encountered problems and needs to close. Sorry
Click to expand...
for
the
inconvenience.." I have done a Detect and Repair,
Reinstall, and Finally Remove and Reinstall and the
problem still exists. Any ideas how to get
Click to expand...
Outlook
back
working like it should?

TIA
Joel


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Click to expand...
Click to expand...


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Click to expand...
 
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