Custom contact forms will not Display.

[Guest]

We are using Exchange 2000 with Outlook 2003 and XP as Clients.
We have 2 Custom forms in a public folder to hold addtional information for certain contact types. One 2003 Outlook client recently (After the DAO secrtiy update) gets a message "Can not Display Form" on one of the form types. It will use the Outlook standrd form, but you can not see all the needed information. She has rights to the public folder. I have updated all XP (we are using XP pro) and Office patches and it did not help. I have updated our ATI 7500 drivers for the graphics card still not resolving the issue. If I create a new profile for her, the form works and then it shorlty will not display again. Any ideas on how to attack soling this problem?

 

[Ken Slovak - [MVP - Outlook]]

Is the folder in her Public Folder Favorites? There's a bug in Outlook
2003 that corrupts the forms cache if a public folder is in Favorites
and has a form with code in it.

See http://www.slipstick.com/dev/ol2003problems.htm#favforms for more
information.

We are using Exchange 2000 with Outlook 2003 and XP as Clients.
We have 2 Custom forms in a public folder to hold addtional

information for certain contact types. One 2003 Outlook client
recently (After the DAO secrtiy update) gets a message "Can not
Display Form" on one of the form types. It will use the Outlook
standrd form, but you can not see all the needed information. She has
rights to the public folder. I have updated all XP (we are using XP
pro) and Office patches and it did not help. I have updated our ATI
7500 drivers for the graphics card still not resolving the issue. If I
create a new profile for her, the form works and then it shorlty will
not display again. Any ideas on how to attack soling this problem?

 

[Ken Slovak - [MVP - Outlook]]

No, the user would have done it.

Thank you very much.
I removed it and cleared the cache and it is working fine now. She

said she did not put it in favorites. Is there a setiing that will put
folders in favorites automatically?

 

[Guest]

Thank you. You have been a great help.