Cursor Jumps to top of Outlook 2007 Email Message

  • Thread starter Thread starter Pat Adams
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Pat Adams

On a couple of our desktop computers running Office 2007 on Windows XP with
HTML as the Outlook email format, the cursor jumps to the top of the window
rather than scroll down as the user is typing a message that exceeds the
size of the message window. It happens only from time to time, but the same
two people are the only ones having the problem.

Any ideas as to the cause or a possible fix?

Thanks in advance,
Pat
 
What settings do they have that others who do not experience this issue
have?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. ALWAYS
post your Outlook version. How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Pat Adams asked:

| On a couple of our desktop computers running Office 2007 on Windows
| XP with HTML as the Outlook email format, the cursor jumps to the top
| of the window rather than scroll down as the user is typing a
| message that exceeds the size of the message window. It happens only
| from time to time, but the same two people are the only ones having
| the problem.
|
| Any ideas as to the cause or a possible fix?
|
| Thanks in advance,
| Pat
 
That's a good question. What setting would you guess should make the cursor
jump to the top of the new message window instead of just scrolling down as
they type?
 
Message format, presence on or off, signature set-up, lots of things. Only
you can compare the options each user has. Start with Tools->options and
look at every option. I would also check the options in Word options.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. ALWAYS
post your Outlook version. How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Pat Adams asked:

| That's a good question. What setting would you guess should make the
| cursor jump to the top of the new message window instead of just
| scrolling down as they type?
|
|
| || What settings do they have that others who do not experience this
|| issue have?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. ALWAYS
|| post your Outlook version. How to ask a question:
|| http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Pat Adams asked:
||
||| On a couple of our desktop computers running Office 2007 on Windows
||| XP with HTML as the Outlook email format, the cursor jumps to the
||| top of the window rather than scroll down as the user is typing a
||| message that exceeds the size of the message window. It happens only
||| from time to time, but the same two people are the only ones having
||| the problem.
|||
||| Any ideas as to the cause or a possible fix?
|||
||| Thanks in advance,
||| Pat
 
After checking other resources, I found that the possible setting in
question is called Smart Cursoring.
 
Was it enabled or disabled and did changing it fix it?

When its enabled, the cursor moves as you scroll up or down. When you press
the arrow keys after you use the scroll bar, the cursor is positioned in the
page currently in view, not at its last used position. If this is disabled,
and the user is using the scroll bar, the cursor would stay in the last used
position. This doesn't sound like the description of your problem though.
Default is on.

Jumping cursors (and other odd keyboard behavior) is often the result of an
open mic and the speech to text feature.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Pat Adams said:
After checking other resources, I found that the possible setting in
question is called Smart Cursoring.


Milly Staples said:
Message format, presence on or off, signature set-up, lots of things.
Only
you can compare the options each user has. Start with Tools->options and
look at every option. I would also check the options in Word options.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. ALWAYS
post your Outlook version. How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Pat Adams asked:

| That's a good question. What setting would you guess should make the
| cursor jump to the top of the new message window instead of just
| scrolling down as they type?
|
|
| || What settings do they have that others who do not experience this
|| issue have?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. ALWAYS
|| post your Outlook version. How to ask a question:
|| http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Pat Adams asked:
||
||| On a couple of our desktop computers running Office 2007 on Windows
||| XP with HTML as the Outlook email format, the cursor jumps to the
||| top of the window rather than scroll down as the user is typing a
||| message that exceeds the size of the message window. It happens only
||| from time to time, but the same two people are the only ones having
||| the problem.
|||
||| Any ideas as to the cause or a possible fix?
|||
||| Thanks in advance,
||| Pat
Click to expand...
Click to expand...
 
Pat and Diane-

This problem has been reported many times in
microsoft.public.outlook.general
since Outlook 2007 was first released in '07.
I compiled a list of 25 users who reported this (see my post last week
in
http://groups.google.com/group/micr...l/browse_thread/thread/e5b78c8b02ff412b?hl=en
..

I just found two more:

(26) Mr e: And me! It's enormously annoying, and I can't figure it
out. It seems to
occur when the characters in a line length are longer than a previous
one,
but this doesn't seem to happen when the message is still all visible
and the
scoll button is at the at the top, only if the scroll button has
moved, at
which point it'll jump back to the top. I'm even condsidering writing
emails
in haiku until a resolution is found.

(27) jingso: Same glitch here and it's driving me insane. I don't
know where else to look
for answers. I've tried everything I can think of.

--As I indicated in my previous post, the problem occurs in Safe Mode
as well.
--No open microphones are involved in our case.
--This is not a case of a randomly jumping cursor; the cursor DOES NOT
MOVE! The view pane scrolls down
a large distance ONLY in response to a carriage return (an Enter key
or the end of a line) instead of
scrolling up a small distance. This "smells" more like a bug to me
than some malfunctioning hardware
sending out random signals.

I too have tried everything I could think of, including the Smart
Cursoring switch you mentioned.
But I have not yet seen any fixes that work.

===> As to the cause, do you use larger than normal fonts, or do you
have "zoom" enabled?

I ask this because one possible common thread I have seen in a few of
these
messages is the use of large(r) fonts:

1) Marsha: "The only thing I can think of that might be different in
my setup from
others is that I use a larger font for messages, since my screen
resolution
is set high. "

2) Rick at GLAC: "the person using this system likes to use large
fonts as it is
easier for him to see what he is typing."

3) The unfortunate person in our office stuck with this jumping scroll
has bad eyesight, and has zooming enabled.
 
P.S. I misspoke in my previous post. The cursor does move of course,
but it moves
normally, it does not jump around (as sometimes happens when there are
touchpad issues). It is the scrolling that is abnormal, but it does
not happen randomly,
it happens in response to certain keystrokes.

I sent the followup back to microsoft.public.outlook.general, where
most of the
previous mentions of this problem occurred.
 
I have a user here at work who is also experiencing this issue.

Shes running office 2007 on a windows xp workstation.

She is using larger than default fonts, and im not sure about the zoom
feature.

The issue occurs exactly as described by kombobulator. The cursor stays at
the bottom of the message, and the message itself scrolls to the top of the
page.

I'll be trying various things here and I'll post back if I find a solution.
In the mean time... has anyone else solved this?
 
I tried changing this switch, but it made no difference. As someone below
said, the cursor is OK: it's the scroll that is problematic. My best guess
is in the rush to market the product was shipped with an improperly written
procedure. What happens is, when the last visible line wraps, the cursor
goes down one line, the screen scrolls correctly, and the first word on the
new line is displayed correctly as typed, until the first space (End Of Word)
at which point the scroller control jumps to Start Of Page.

I've programmed F9 to take me to End Of Page, which minimizes the
aggravation, but if I'm working on a passage in mid-document, I have to
search for the cussed thing again. I've taken to starting a new doc, and
pasting it into place when done. But it's a bug, pure and simple.

Diane Poremsky said:
Was it enabled or disabled and did changing it fix it?

When its enabled, the cursor moves as you scroll up or down. When you press
the arrow keys after you use the scroll bar, the cursor is positioned in the
page currently in view, not at its last used position. If this is disabled,
and the user is using the scroll bar, the cursor would stay in the last used
position. This doesn't sound like the description of your problem though.
Default is on.

Jumping cursors (and other odd keyboard behavior) is often the result of an
open mic and the speech to text feature.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Pat Adams said:
After checking other resources, I found that the possible setting in
question is called Smart Cursoring.


Milly Staples said:
Message format, presence on or off, signature set-up, lots of things.
Only
you can compare the options each user has. Start with Tools->options and
look at every option. I would also check the options in Word options.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. ALWAYS
post your Outlook version. How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Pat Adams asked:

| That's a good question. What setting would you guess should make the
| cursor jump to the top of the new message window instead of just
| scrolling down as they type?
|
|
| || What settings do they have that others who do not experience this
|| issue have?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. ALWAYS
|| post your Outlook version. How to ask a question:
|| http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Pat Adams asked:
||
||| On a couple of our desktop computers running Office 2007 on Windows
||| XP with HTML as the Outlook email format, the cursor jumps to the
||| top of the window rather than scroll down as the user is typing a
||| message that exceeds the size of the message window. It happens only
||| from time to time, but the same two people are the only ones having
||| the problem.
|||
||| Any ideas as to the cause or a possible fix?
|||
||| Thanks in advance,
||| Pat
Click to expand...
Click to expand...
Click to expand...
 
I had bad luck with my quick fix of a macro that takes me to the end of the
page. By accident I discovered quite a good fix today: Undo then Redo
(Ctrl-Z then Ctrl-Y). This automatically and miraculously takes me right
back where I was, but with the willingness of the part of Word to stay put.
Somehow, that cycle washes the confusion out of its system.

— ciao, all
 
My case is typing new text at the BOTTOM of a message (thus it's virgin territory) AND the typing spills past both the end of the line and the bottom of the window typing area.
The errant behavior is:
instead of scrolling to have the new insertion point be on the "overflowed" next (new) "display line typing area" (there was no ENTER typed, thus i'm careful not to say a new line), the display scrolls backward.
The result is that even tho i'm still typing live in the correct insertion point (and no text is lost), i'm typing blindly off the bottom of the displayed text area.
If i use the wheel or scroll bar, i can once again get my insertion point and typed text back into view.



kombobulator wrote:

Pat and Diane-This problem has been reported many times inmicrosoft.public.
25-Nov-08

Pat and Diane

This problem has been reported many times i
microsoft.public.outlook.genera
since Outlook 2007 was first released in '07
I compiled a list of 25 users who reported this (see my post last wee
i
http://groups.google.com/group/microsoft.public.outlook.general/browse_thre
ad/thread/e5b78c8b02ff412b?hl=3De
 
will sher replies to a *YEAR-OLD POST*:

NOTE: Lines shown truncated to illustrate Egghead's improperly formatted
posts gatewayed to Usenet. Rather than physically wrap the lines, they spew
out one long line per paragraph.
My case is typing new text at the BOTTOM of a message (thus it's virgin t
The errant behavior is:
instead of scrolling to have the new insertion point be on the "overflowe
Click to expand...
<snip - another "me too" post>

Google Groups copy of thread: http://preview.tinyurl.com/yedh34e

You are replying to a year-old post.

kombobulator wrote _*/way back on 25-NOV-2008/*_:
Submitted via EggHeadCafe - Software Developer Portal of Choice
Keep the Baddies away from your website or blog
Click to expand...

Too bad Egghead can't be kept away from Usenet. Egghead runs a leech site
pretending to have forums or pretending they have a larger community by
running a webnews-for-dummies interface that submits improperly formatted
posts through a gateway to Usenet (aka newsgroups).

What is Usenet (aka newsgroups):
http://en.wikipedia.org/wiki/Usenet
http://en.wikipedia.org/wiki/Newsgroups
http://www.masonicinfo.com/newsgroups.htm
http://www.mcfedries.com/Ramblings/usenet-primer.asp
 
I think this is the problem ...

I was having this problem and also noticed that my fonts were appearing larger when writing email. Apparently it is easy with mouse or using menu to ZOOM when you are in the body of an email and this is a persistent formatting option so that once you do it stays that way until you change it. I had unknowingly zoomed to 190%.
On experimenting there is something about being ZOOMED in format that causes this anomoly of not scrolling when the bottom of the window is reached (it jumps to the top as described).
To check your zoom level click on body of an email and then on Format tab in the ribbon click on Zoom to get the options.
If it is other than 100% I would change it. It is possible that the bug only occurs at very high levels of zoom (e.g. greater than 150%, etc) so you might experiment with zoom levels and 125 or 150 to see if it still occurs.
I think you will find that at lower zoom levels the anomoly (bug) does not occur.
 
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