Curing Major Spyware Infection

  • Thread starter Thread starter Stacy Young
  • Start date Start date
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Stacy Young

OK so it appears I have a serious spyware infection. Redirecting web site
page or not allowing any web sites, inability to access tools menu of IE,
unable to run any system files or installation files. In each case it tells
me that the file is infected and directs me to purchase thier file to "cure"
the problem and will not allow me to do anything internet related or any
installations. It will not allow me to start MSCONFIG either.

I have been through this before and have downloaded the files (through a
separate computer)I believe necessary to attempt to fix the infection
(AdAware, CWshredder, MS Malicious Software Removal Tool, HiJack This,
etc.). The problem I am having is that after copying the file(s) to the
infected computer, the virus/spyware will not allow me to run/execute any of
these programs.

Any ideas on how to proceed? Can I run these programs in Safe Mode or is
there another approach to cleaning this mess up?

The computer/laptop was running an anti-spyware and antiivirus (installed by
my company) - I believe CA but they failed to cath this thing(s).

Thanks in advance
 
I had a similar problem.

I had to restore my PC to factory condition to get rid of the malware.
 
Any ideas on how to proceed? Can I run these programs in Safe Mode or is
there another approach to cleaning this mess up?
Click to expand...

Most programs of this nature can be run in Safe Mode. The two most
frequently-cited around here are MalwareBytes and SuperAntiSpyware. You might
even try renaming the programs in case the malware in question is keying on
their names to prevent execution.

Running them off a thumb drive is another convenient thing to try.

Are you able to run MSCONFIG and uncheck any "curious" stuff show in the
Starup pane?

Art
 
Open Add/Remove Programs & make sure the SHOW UPDATES box at the top is
checked | Now scroll down and tell me if either of the following updates are
listed: KB982381; KB979559 ??

Does the computer belong to you or your employer? Assuming the latter, have
you contacted your company's IT Department about this yet?
 
I will check and report back.

It is a company computer. Very small company, no IT dept. We have a
cosultant that could come in and take care of this but they are very slow
and I would be without laptop for at least a week.
 
Any ideas on how to proceed? Can I run these programs in Safe Mode or is
there another approach to cleaning this mess up?

The computer/laptop was running an anti-spyware and antiivirus (installed by
my company) - I believe CA but they failed to cath this thing(s).
Click to expand...

Have you searched the web and learned the name of your infection. Knowing
it can help in searching on how to remove it. Is it AV Security Suite?

Don <www.donwiss.com> (e-mail link at home page bottom).
 
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