CTRL ALT DEL function disabled locally

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Guest

I have a DVR (Digital Video Recorder) System at my hospital that was set up
by a third party. Initially they left it as a workgroup with auto login
ability. We decided to add it to our Windows Domain but by doing this, our
global policy makes users press Ctrl Alt Del to login to the system.

This issue at hand is this......
Now that it rebooted I cannot press ctrl alt del to log in to the system.
The ability to do this was disabled locally but we were unaware of this. I
have tried finding a way into the system to do disable this, without luck. I
have tried SafeMode, debugging mode, Safe Mode with Command Prompt, Repair,
but nothing works. Is there a way into this system without rebuilding it? I
have 7 plus months of video that I really can't afford to lose.

If anyone has any insight, please let me know....

Thank you all in advance
Chris Redmond
Supervisor of Information Systems
Warren Hospital
(908) 387-6010
(e-mail address removed)
Http://www.warrenhospital.org
 
Chris said:
I have a DVR (Digital Video Recorder) System at my hospital that was set up
by a third party. Initially they left it as a workgroup with auto login
ability. We decided to add it to our Windows Domain but by doing this, our
global policy makes users press Ctrl Alt Del to login to the system.

This issue at hand is this......
Now that it rebooted I cannot press ctrl alt del to log in to the system.
The ability to do this was disabled locally but we were unaware of this. I
have tried finding a way into the system to do disable this, without luck. I
have tried SafeMode, debugging mode, Safe Mode with Command Prompt, Repair,
but nothing works. Is there a way into this system without rebuilding it? I
have 7 plus months of video that I really can't afford to lose.

If anyone has any insight, please let me know....

Thank you all in advance
Chris Redmond
Supervisor of Information Systems
Warren Hospital
(908) 387-6010
(e-mail address removed)
Http://www.warrenhospital.org
Click to expand...

Is there any way in which you could create an OU which does not require
ctl alt del to log in, move your machine into that and then see if you
can get in to fix it.

Can you log in as local machine administrator to fix it, rather than
lot in with domain rights?

It might help to know more about the machine?
 
Actually when it boots up, it goes right to the Ctrl Alt Del screen. You can
press the keys but it will not accept the input. You can press the Enter key
and the help menu comes up but that is it. The third party company disabled
the input of ctrl alt & del keys.... The system is running 2000 pro. I
currently unplugged it from our network but you receive the same issue.....
--
Thank You,

Chris Redmond
Supervisor of Information Systems
Warren Hospital
 
As Andy suggested it may be worth your while to create an OU for this
computer with security policy that does not require control-alt-delete which
is a security option. That at least may give you access to the computer to
extract data or otherwise attempt repairs. Another thing to try is to
connect to the computer remotely to modify the registry from another
computer on the network. If the computer was joined to the domain
successfully the domain admin group should be in the local administrators
group on that computer so that a domain admin could attempt repairs and view
the system application log on that computer for helpful information
remotely. The link below explains one area of the registry.

http://support.microsoft.com/default.aspx?scid=kb;en-us;234562

If all else fails you still can access your files by a parallel installation
of an operating system or by placing the hard drive for that computer into a
another computer as a slave or secondary drive. If you resort to a rebuild
keep in mind that any files encrypted with EFS will not be available from a
new operating system unless there is a Recovery Agent available or the
user's EFS certificate/private key had been previously exported. --- Steve
 
I've tried setting up an OU without the policies. I have even tried
unplugging it from the network.....Once I added it to the Domain, it prompted
for a reboot. Upon reboot I was immediately locked out without the
oportunity to fully authenticate it to the domain by signing in.

I've tried your great suggestions, but they have not worked. I was hoping
there was a back door that could be accessed to change the local security
policy.
--
Thank You,

Chris Redmond
Supervisor of Information Systems
Warren Hospital
 
Chris said:
I've tried setting up an OU without the policies. I have even tried
unplugging it from the network.....Once I added it to the Domain, it prompted
for a reboot. Upon reboot I was immediately locked out without the
oportunity to fully authenticate it to the domain by signing in.

I've tried your great suggestions, but they have not worked. I was hoping
there was a back door that could be accessed to change the local security
policy.
Click to expand...

Can you boot off a cd or diskette, so you could do as Steve suggests and
at least backup your data - or put the hard drive in another machine and
rescue your stuff that way?

Can you contact the third party company and ask them if there's a way
out of this?

I agree though that if it is in the domain then with admin rights in the
domain then you should also have them on the machine. Can you do the
remote connection to the registry and get out that way?
 
Keep in mind that if you setup the OU with a Group Policy, that security
option must be disabled - not undefined and the computer account would need
to be moved into that OU and then the computer rebooted. Another thing that
you could try is to use netdom to remove the computer from the domain which
may allow you to access it the way you did before the computer was joined to
the domain. The netdom remove command will remove the computer from the
domain and then place it in a workgroup that has the same name as the
domain. The link below explains netdom in more detail. If all that fails
and since you can not access the registry remotely your best option maybe to
backup the files, rebuild the computer, and then restore the files.
SysInternals makes a free tool called psexec that may allow you to access
the problem computer for a remote command prompt if that would help. ---
Steve

http://www.microsoft.com/technet/pr...Ref/9f921edc-87f5-460e-89ee-9ca56ec1d096.mspx
--- mostly the same for Windows 2000.
http://www.sysinternals.com/ntw2k/freeware/psexec.shtml
 
I think Steve's psexec and netdom command will work.
I'm rather curious how the vendor disabled the OS from responding to the
cntrl/alt/del key sequence.
 
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