Crazy printer problems. Do-Loop!

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I moved all of our printers from a Windows 2000 server to a Windows 2003
server. Now, randomly, when a user sends a job to the printers, they will
just keep printing until the job is cancelled, or the printer runs out of
paper. It doesn't happen with every print job, but it happens pretty often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
 
I turned that off, and it's still doing it.. I'm using IP ports.

Alan Morris said:
Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
I moved all of our printers from a Windows 2000 server to a Windows 2003
server. Now, randomly, when a user sends a job to the printers, they will
just keep printing until the job is cancelled, or the printer runs out of
paper. It doesn't happen with every print job, but it happens pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
 
It seems to do it on large jobs (20 or more pages), or small jobs that are
printed more than 1 copy.

Alan Morris said:
Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
I moved all of our printers from a Windows 2000 server to a Windows 2003
server. Now, randomly, when a user sends a job to the printers, they will
just keep printing until the job is cancelled, or the printer runs out of
paper. It doesn't happen with every print job, but it happens pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
 
Sounds like a transmission issue where the job fails partway through and is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send a
large job. HP has build in network functions in some of their drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
It seems to do it on large jobs (20 or more pages), or small jobs that are
printed more than 1 copy.

Alan Morris said:
Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Jason Hebert said:
I moved all of our printers from a Windows 2000 server to a Windows 2003
server. Now, randomly, when a user sends a job to the printers, they
will
just keep printing until the job is cancelled, or the printer runs out
of
paper. It doesn't happen with every print job, but it happens pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
We've tried both HP Standard TCP/IP Ports and Standard TCP/IP Ports.

Just tested it with a PDF. Prints 19 pages one time, like it should. Send
20, it goes through the queue, then starts over.

Alan Morris said:
Sounds like a transmission issue where the job fails partway through and is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send a
large job. HP has build in network functions in some of their drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
It seems to do it on large jobs (20 or more pages), or small jobs that are
printed more than 1 copy.

Alan Morris said:
Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I moved all of our printers from a Windows 2000 server to a Windows 2003
server. Now, randomly, when a user sends a job to the printers, they
will
just keep printing until the job is cancelled, or the printer runs out
of
paper. It doesn't happen with every print job, but it happens pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
And the complete job is printed each time?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
We've tried both HP Standard TCP/IP Ports and Standard TCP/IP Ports.

Just tested it with a PDF. Prints 19 pages one time, like it should.
Send
20, it goes through the queue, then starts over.

Alan Morris said:
Sounds like a transmission issue where the job fails partway through and
is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send a
large job. HP has build in network functions in some of their drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Jason Hebert said:
It seems to do it on large jobs (20 or more pages), or small jobs that
are
printed more than 1 copy.

:

Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
I moved all of our printers from a Windows 2000 server to a Windows
2003
server. Now, randomly, when a user sends a job to the printers,
they
will
just keep printing until the job is cancelled, or the printer runs
out
of
paper. It doesn't happen with every print job, but it happens
pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
Yes, and it won't stop unless we cancel it or it runs out of paper. We had
one user send a job down the hall and waited a while to get it. Once he got
down there, it printed about 1,000 pages on what should have been 50. The
printer finally just ran out of paper.

Alan Morris said:
And the complete job is printed each time?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
We've tried both HP Standard TCP/IP Ports and Standard TCP/IP Ports.

Just tested it with a PDF. Prints 19 pages one time, like it should.
Send
20, it goes through the queue, then starts over.

Alan Morris said:
Sounds like a transmission issue where the job fails partway through and
is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send a
large job. HP has build in network functions in some of their drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

It seems to do it on large jobs (20 or more pages), or small jobs that
are
printed more than 1 copy.

:

Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
I moved all of our printers from a Windows 2000 server to a Windows
2003
server. Now, randomly, when a user sends a job to the printers,
they
will
just keep printing until the job is cancelled, or the printer runs
out
of
paper. It doesn't happen with every print job, but it happens
pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
I've never seen this. Try disabling SNMP on the port and see if that has
any affect. You will no longer get Out of Paper error if there is a device
error since that info is stored in the SNMP data but it will display a job
error.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
Yes, and it won't stop unless we cancel it or it runs out of paper. We
had
one user send a job down the hall and waited a while to get it. Once he
got
down there, it printed about 1,000 pages on what should have been 50. The
printer finally just ran out of paper.

Alan Morris said:
And the complete job is printed each time?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Jason Hebert said:
We've tried both HP Standard TCP/IP Ports and Standard TCP/IP Ports.

Just tested it with a PDF. Prints 19 pages one time, like it should.
Send
20, it goes through the queue, then starts over.

:

Sounds like a transmission issue where the job fails partway through
and
is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send
a
large job. HP has build in network functions in some of their
drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
It seems to do it on large jobs (20 or more pages), or small jobs
that
are
printed more than 1 copy.

:

Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
I moved all of our printers from a Windows 2000 server to a
Windows
2003
server. Now, randomly, when a user sends a job to the printers,
they
will
just keep printing until the job is cancelled, or the printer
runs
out
of
paper. It doesn't happen with every print job, but it happens
pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
I thought the SNMP change did the trick, but it's back! Man, this is driving
me nuts. And costing a lot of money too. Still doing it.

Alan Morris said:
I've never seen this. Try disabling SNMP on the port and see if that has
any affect. You will no longer get Out of Paper error if there is a device
error since that info is stored in the SNMP data but it will display a job
error.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Jason Hebert said:
Yes, and it won't stop unless we cancel it or it runs out of paper. We
had
one user send a job down the hall and waited a while to get it. Once he
got
down there, it printed about 1,000 pages on what should have been 50. The
printer finally just ran out of paper.

Alan Morris said:
And the complete job is printed each time?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We've tried both HP Standard TCP/IP Ports and Standard TCP/IP Ports.

Just tested it with a PDF. Prints 19 pages one time, like it should.
Send
20, it goes through the queue, then starts over.

:

Sounds like a transmission issue where the job fails partway through
and
is
restarted.

Setup a HP 8100 inbox driver targeting one of the mono lasers and send
a
large job. HP has build in network functions in some of their
drivers.

Standard TCP/IP Port or HP Standard TCP/IP Port?

Also verify you are not getting any system eventlog entries during the
failures.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
It seems to do it on large jobs (20 or more pages), or small jobs
that
are
printed more than 1 copy.

:

Disable Bidirectional on the ports tab.

What type of network printer ports are being used?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

message
I moved all of our printers from a Windows 2000 server to a
Windows
2003
server. Now, randomly, when a user sends a job to the printers,
they
will
just keep printing until the job is cancelled, or the printer
runs
out
of
paper. It doesn't happen with every print job, but it happens
pretty
often.
Different printers too.. HP4200, HP9000, HP5500, etc..

Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
I have got exactly the same problems. Also after I moved all of our printers from a Windows 2000 server to a Windows 2003 server. Also, randomly, when a user sends a job to the printers, they will
just keep printing until the job is cancelled, or the printer runs out of
paper.
We have Brother printers. Tried a lot, but still no solution.

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
We're still having that problem among others. I found that installing the
printers as an IP printer instead of directly from the print server has
helped, but not completely fixed it.
 
Maybe the drivers that are on the client computers need to be purged and
reloaded.
Even though they are networked printers, there would still be copies
stored locally on the clients.
 
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