Crazy Business Contact Manager!

  • Thread starter Thread starter I know nothing!
  • Start date Start date
I

I know nothing!

Yes. Hello.

I was trying to use the Business Contact Manager in my
Outlook today and I was unable to locate the "Business
Tools" on the tool bar. Once I realized it wasn't there,
I reinstalled the Business Contact Manager. After that, I
went back into Outlook to see if it was there and it
still wasn't. In desperation, I then removed the Business
Contact Manager completely and reinstalled it again. It
still wasn't there. So I went to Microsoft office online
and downloaded something that I shouldn't have. It had to
do with a download for using exchange with the BCM and
after I downloaded it, I realized that I shouldn't have
done that because I don't use exchange and the download
is irreversible. In other words, I am stuck in a muck.
What could have been a simple fix has become more
complex. Can you help me?
 
The download shouldn't affect anything.

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

If you get errors during setup, if BCM does not load even after you edit the
LoadBehavior registry value, or if the database does not load, you should
initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office.
 
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