Crashes System-Generates Device Error

  • Thread starter Thread starter John
  • Start date Start date
J

John

Not everytime but every other time while I am running a
scan, I will get the "Blue Screen of Death" while nothing
else is running. Something is wrong with this program. I
am running XP Pro with all of the most recent updates and
it still crashes my system once in a while.

Please advise.
 
Actually the problem isn't really with the app, as it is
much more likely due to corrupted registry keys. You
might have some spyware that has deleted the security of
some registry keys. When MSAS reaches these keys, it
loops indefinately until the system runs out of memory
and crashes the system. Hence, this is what's causing
the dreaded BSoD that you are seeing.

The workaround is to use a different antispyware app to
deal with these keys.

Download the following three apps: Ad-Aware
(http://www.download.com/3001-8022_4-10399602.html?
idl=n), Spybot (http://www.download.com/3001-8022_4-
10401314.html?idl=n), and ewido
(http://www.download.com/3001-8022_4-10326287.html?
idl=n). Make certain to not to select any of the
pernament protection for Spybot and DO NOT immunize the
system, as this can interfere with MSAS' Real-tme
Protection. Also make certain to remove the check marks
for "Install backgroud guard" and "Install scan via
context menu" when installing ewido. Run a full system
scan in Safe Mode (press F8 before the initial Windows
screen during boot/reboot, press F8 again if need to get
to Advanced Options screen, and select the Safe Mode
option that only states Safe Mode) with each app and
delete what they detect. NOTE: Make certain to update
every app before booting into Safe Mode since you WILL
NOT have access to the Internet from Safe Mode. NOTE:
Only scan with one app at a time, remove what it finds,
and then repeat for the remaining apps. NOTE: If you
create a backup of your registry with Spybot and the
above recommendations remedy the situation, I would
advise you to delete that backup since restoring the
registry with that backup WILL cause the same problem to
happen all over again. You can then reinstall Spybot and
create a backup of your registry once this issue has been
resolved.

You can then use MSAS and it should not crash the system.

Alan
 
I agree with Alan. There are more possibilities than the one Alan
mentions--it'd be interesting to see the details of the blue-screen crash.
Are they recorded in the System Event Log?
 
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