crash when view by thumbnails under "My Pictures"

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi, I am having some problem to view by thumbnails. Everytime when I try to
use thumbnails, it will give me a message of "windows explorer has encounted
a problem and needs to close. We are sorry for the inconvenience." I had this
problem before upgrading to XP2 and it prompted to upgrade but I am still
having this problem after the upgrade. I don't have problem when I view by
details. HOwever, my computer crash 60% by chance when I tried to load the
short clip avi files that I made from my camera.

Is this a problem I can fix or I still have to wait for another upgrade in
future?

Thanks

Billy
 
You need to upgrade your video (graphic) card software. You need to go to
the manufacturer's site and download the latest software for your video
card. Make sure to follow the instructions carefully. Some will require that
you disable your antivirus software if you have such, then you have to
uninstall your current video card software, reboot and then find the folder
where you saved the downloaded new software file, double click on it to
install.
Another possibility is you do not have enough RAM memory. You should have at
least 256 MB of RAM, better yet 512 MB to run XP and large photo files.
 
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